Internal Sales & Customer Service Coordinator

Capral Aluminium; Queensland; On-site; AUD 70,000 - 95,000; Full time

Job summary

Capral Aluminium's Comsupply is launching a new Archerfield branch in Queensland. You will work closely with the Queensland Branch Manager to build customer relationships, provide practical hardware solutions and contribute to branch operations from the outset.

Responsibilities include preparing accurate quotations, guiding product selection and turning enquiries into orders across internal sales, estimating and customer service.

Qualifications

• Ability to read drawings, specifications and hardware schedules.
• Experience in preparing accurate quotations and take-offs where possible.
• Strong communication skills and practical problem-solving approach.

Responsibilities

• Prepare and coordinate hardware quotations, including take-offs where experience allows.
• Advise on product compatibility, finishes and suitable alternatives.
• Confirm supplier pricing, availability and lead times.
• Follow up quotations and build ongoing customer relationships.
• Support fabricators, glaziers, builders, installers and trade customers by phone, email and at the counter.
• Coordinate orders with suppliers and warehouse colleagues.
• Help establish practical processes as the branch grows.

Skills

Hardware estimating

Quotation management

Customer service

Drawings interpretation

Excel

Tools

Quoting systems

Job description

• Help establish a new Queensland branch, powered by Capral Aluminium.
• Use your window and door hardware knowledge to support customers and projects.
• Enjoy variety across internal sales, quoting and customer service.

Bring your hardware expertise. Help build something new.

Join Comsupply’s new Archerfield branch and help establish its Queensland presence. Working closely with the Queensland Branch Manager, you will build customer relationships, provide practical hardware solutions and contribute to branch operations from the beginning.

Comsupply has supplied architectural components, hardware and aluminium systems to the building, glazing and security industries since 1981. Powered by Capral Aluminium, this new branch brings that specialist knowledge to the Queensland market.

If you enjoy helping customers, preparing accurate quotations and keeping orders moving, this role offers variety across internal sales, estimating and customer service.

What’s on offer

• The opportunity to help shape a new branch’s processes and customer experience.
• The backing of Capral Aluminium and Comsupply’s established specialist knowledge.
• Varied commercial and residential projects that draw on your technical expertise.
• Direct involvement with customers, from the first enquiry through to order coordination.

About the role

Working closely with the Queensland Branch Manager, you will prepare accurate quotations, guide product selection and help turn enquiries into orders.

Your responsibilities will include:

• Prepare and coordinate hardware quotations, including take-offs where experience allows.
• Advising on product compatibility, finishes and suitable alternatives.
• Confirming supplier pricing, availability and lead times.
• Following up quotations and building ongoing customer relationships.
• Supporting fabricators, glaziers, builders, installers and trade customers by phone, email and at the counter.
• Coordinating orders with suppliers and warehouse colleagues.
• Helping establish practical processes as the branch grows.

What you’ll bring

• Confidence interpreting drawings, specifications and hardware schedules.
• Accuracy when checking quantities, product details and pricing.
• Clear communication and a practical approach to solving customer enquiries.
• A proactive approach to following up quotes and securing orders.
• Confidence using Excel and quoting or sales systems.
• Commercial and residential hardware estimating experience will be highly regarded but is not essential.

Knowledge of brands such as Lockwood, Whitco, Yale, Austral or Allegion would be an advantage.

Applicants must also be prepared to undertake and pass a pre-employment medical inclusive of drug and alcohol test.

"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."