Internal Sales & Customer Service Coordinator

Capral Aluminium; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Capral Aluminium’s Comsupply team in Belmont seeks a customer-focused role to support trade customers with product selection, quotes and orders. You will interact across phone, email and counter, advising on finishes, compatibility and alternatives to ensure smooth order progression.

You will coordinate with suppliers and warehouse staff, confirm pricing and lead times, and follow up quotations to convert enquiries into orders, maintaining accurate records.

Qualifications

• Experience supporting trade customers by phone, email, and counter activity.
• Ability to advise on product selection, finishes and alternatives.
• Good accuracy with pricing, quantities and records.
• Comfort with Excel and quoting or sales systems.
• Familiarity with window and door hardware brands is a plus.

Responsibilities

• Support fabricators, glaziers, builders, installers and other trade customers by phone, email and at the counter.
• Advise on product selection, compatibility, finishes and alternatives.
• Confirm supplier pricing, availability and lead times.
• Follow up quotations and convert enquiries into orders.
• Coordinate orders with suppliers and warehouse colleagues and maintain accurate records.

Skills

Customer service

Quoting

Sales support

Excel

Communication

Tools

Quoting software

CRM software

ERP system

Job description

• Join our Belmont team at Comsupply, powered by Capral Aluminium.
• Put your window and door hardware knowledge to work supporting customers and projects.
• Enjoy a varied role spanning internal sales, quoting and customer service.

In this role, you'll help trade customers find the right hardware solutions and manage their enquiries from quotation and follow-up through to order coordination.

About Comsupply

Since 1981, Comsupply has supplied architectural components, hardware and aluminium systems to the building, glazing and security industries. Comsupply powered by Capral Aluminium, we combine specialist product knowledge with practical customer support.

About the role

Working closely with our Customer Service and Admin team, you will:

• Support fabricators, glaziers, builders, installers and other trade customers by phone, email and at the counter.
• Advise on product selection, compatibility, finishes and alternatives.
• Confirm supplier pricing, availability and lead times.
• Follow up quotations and convert enquiries into orders.
• Coordinate orders with suppliers and warehouse colleagues and maintain accurate records.

What you’ll bring

You will bring:

• Accuracy when checking quantities, product details and pricing.
• Clear communication skills and the ability to build strong customer relationships.
• Good organisational skills and a proactive approach to following up enquiries.
• Confidence using Excel and quoting or sales systems.

Desirable, but not essential:

• Window and door hardware product knowledge and experience.
• Familiarity with brands such as Lockwood, Whitco, Yale, Austral or Allegion.

Please note: the successful applicant must undertake and pass a pre-employment medical assessment, including drug and alcohol testing.

Why join Comsupply and Capral

You'll enjoy varied commercial and residential work, direct customer contact and the opportunity to apply your expertise within an established specialist business.

Our five core values guide how we work: Safety First, Customer Success, Play Fair, Better Every Day and Own It.

"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."