Internal Sales & Customer Service Coordinator

Capral; Western Australia; On-site; AUD 60,000 - 82,000; Full time

Job summary

Comsupply, Belmont, powered by Capral Aluminium, is seeking a customer-focused team member to support trade customers with internal sales, quotes and order coordination. This role involves assisting fabricators, glaziers, builders and installers by phone, email, and at the counter.

You will advise on product selection, confirm pricing and lead times, follow up quotations and convert enquiries into orders, coordinating with suppliers and the warehouse to maintain accurate records.

Qualifications

• Accurate checking of quantities and pricing.
• Clear communication and relationship-building.
• Strong organisational skills and proactive follow-up.
• Proficient with Excel and sales/quoting systems.

Responsibilities

• Support fabricators, glaziers, builders, installers and other trade customers by phone, email and at the counter.
• Advise on product selection, compatibility, finishes and alternatives.
• Confirm supplier pricing, availability and lead times.
• Follow up quotations and convert enquiries into orders.
• Coordinate orders with suppliers and warehouse colleagues and maintain accurate records.

Skills

Customer service

Quoting

Excel proficiency

Communication skills

Organisational skills

Sales support

Tools

Excel

Quoting system

Sales systems

Job description

• Join our Belmont team at Comsupply, powered by Capral Aluminium.
• Put your window and door hardware knowledge to work supporting customers and projects.
• Enjoy a varied role spanning internal sales, quoting and customer service.

In this role, you'll help trade customers find the right hardware solutions and manage their enquiries from quotation and follow-up through to order coordination.

About Comsupply

Since 1981, Comsupply has supplied architectural components, hardware and aluminium systems to the building, glazing and security industries. Comsupply powered by Capral Aluminium, we combine specialist product knowledge with practical customer support.

About the role

Working closely with our Customer Service and Admin team, you will:

• Support fabricators, glaziers, builders, installers and other trade customers by phone, email and at the counter.
• Advise on product selection, compatibility, finishes and alternatives.
• Confirm supplier pricing, availability and lead times.
• Follow up quotations and convert enquiries into orders.
• Coordinate orders with suppliers and warehouse colleagues and maintain accurate records.

What you’ll bring

You will bring:

• Accuracy when checking quantities, product details and pricing.
• Clear communication skills and the ability to build strong customer relationships.
• Good organisational skills and a proactive approach to following up enquiries.
• Confidence using Excel and quoting or sales systems.

Desirable, but not essential:

• Window and door hardware product knowledge and experience.
• Familiarity with brands such as Lockwood, Whitco, Yale, Austral or Allegion.

Please note: the successful applicant must undertake and pass a pre-employment medical assessment, including drug and alcohol testing.

Why join Comsupply and Capral

You'll enjoy varied commercial and residential work, direct customer contact and the opportunity to apply your expertise within an established specialist business.

Our five core values guide how we work: Safety First, Customer Success, Play Fair, Better Every Day and Own It.

"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."