Internal Sales & Customer Care Coordinator

Fusion HVAC Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training provided

Career development

Job summary

Smartair Diffusion is seeking an Internal Sales Coordinator to join our Sydney team. You will handle customer inquiries, quotations, orders and delivery coordination, acting as a key contact for customers and distributors. Training will be provided to build product knowledge and confidence.

You’ll work with our sales, technical and operations teams to deliver responsive, professional service and support a busy, varied workload.

Qualifications

• Strong communication skills for customer contact and coordination.
• Excellent organisational skills to manage multiple orders and data.
• Experience in internal sales, sales admin or customer service.
• Proficiency with Microsoft Office and learning business systems.
• Proactive, positive approach and willingness to learn.
• Experience in HVAC/building products is an advantage but not essential.

Responsibilities

• Respond to customer and distributor enquiries by phone and email.
• Prepare quotations, process sales orders and coordinate deliveries.
• Build relationships with customers and support ongoing requirements.
• Follow up quotations and enquiries to convert opportunities into orders.
• Work with technical, sales and warehouse teams to meet customer needs.
• Maintain accurate customer information, pricing and order records.

Skills

Communication skills

Organisational skills

Customer service

MS Office / business systems

Team player

Proactive attitude

Tools

Cin7 or ERP systems

Job description

Smartair Diffusion is seeking an Internal Sales Coordinator to join our Sydney team. You will handle customer inquiries, quotations, orders and delivery coordination, acting as a key contact for customers and distributors. Training will be provided to build product knowledge and confidence.

You’ll work with our sales, technical and operations teams to deliver responsive, professional service and support a busy, varied workload.