Internal Technical Sales - Industrial Solutions

Lead Group; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Office-based role

Facility upgrades in Kings Park

Job summary

Lead Group is seeking a technically minded Internal Sales professional for a Seven Hills (Western Sydney) based, full-time, office-based role. You will support customers via phone and email, quote prices, place orders and coordinate delivery.

You’ll work with engineering and workshop teams to translate customer needs into suitable technical products, manage a high volume of enquiries, and keep ERP records up to date. A varied technical background is welcomed.

Qualifications

• Previous internal sales or customer service experience.
• Experience with technical, industrial or trade products.
• Comfort discussing product requirements with customers.

Responsibilities

• Respond to customer enquiries via phone and email.
• Understand requirements and recommend suitable products.
• Prepare, process and follow up quotations.
• Process sales orders and coordinate customer requirements.
• Provide updates on orders, lead times and deliveries.
• Liaise with workshop and production team around customer orders.
• Maintain accurate customer, quotation and sales information within the ERP system.

Skills

Internal sales experience

Technical product knowledge

Telephone & email communication

Tools

ERP system

Excel

Word

Sales/order management system

Job description

Seven Hills / Western Sydney | $70,000 - $95,000 + Super | Full-time, office based

The Company

Our client is an established Australian manufacturer specialising in engineered industrial products and fluid-transfer solutions.

Operating across a range of industrial, infrastructure, OEM and engineering markets, the business works with customers requiring specialised hose assemblies, stainless steel products, fittings and engineered solutions.

With continued growth across the business, they are expanding their internal sales function and are looking for people who enjoy working with technical products, customers and problem-solving.

The Role

This is a busy Technical Internal Sales position supporting customers primarily via phone and email.

You’ll work closely with customers to understand what they need, identify the appropriate product or solution and manage the process through quoting, order placement and delivery.

The team handles a high volume of enquiries and approximately 150 quotations per month, so this role will suit someone who is organised, comfortable managing multiple priorities and enjoys keeping customers updated throughout the process.

Your responsibilities will include

• Responding to customer enquiries via phone and email
• Understanding customer requirements and recommending suitable products
• Preparing, processing and following up quotations
• Processing sales orders and coordinating customer requirements
• Following up customers regarding outstanding quotations
• Providing updates on orders, lead times and deliveries
• Liaising with the workshop and production team around customer orders
• Working with engineering on more technical applications
• Liaising with local and international suppliers where required
• Supporting external sales and management
• Maintaining accurate customer, quotation and sales information within the ERP system
• Working within established pricing and discount parameters
• Contributing to the development of more standardised internal sales and quoting processes

About You

The client is open on exact product background. You don't need previous hose experience.

What is more important is experience working with technical, industrial or trade-based products and being comfortable discussing product requirements with customers.

Relevant backgrounds could include

Industrial supplies, tooling, safety/PPE, electrical products, welding equipment, industrial gases, pumps, valves, hydraulics, pneumatics, bearings, seals, fasteners, hose and fittings, plumbing products, HVAC/refrigeration, automation, instrumentation, machinery or other technical products.

Experience in roles such as Internal Sales, Technical Sales, Sales Support, Trade Sales, Parts Interpretation, Customer Service or Internal Account Management would translate well.

You’ll ideally have

• Previous internal sales or customer service experience
• Exposure to technical, industrial or trade products
• Confidence speaking with customers over the phone and email
• Experience preparing quotations and processing orders
• Good attention to detail and follow-up skills
• The ability to understand technical product information
• Strong organisation skills in a high-volume environment
• Experience using an ERP or sales/order management system
• Good Microsoft Word and Excel skills

Opportunities at Different Levels

Due to growth, the business is open to candidates across different experience levels.

Junior - circa $70,000 + Super

Suitable for someone with customer service, trade counter, parts or junior internal sales experience who wants to develop into technical sales.

Mid-Level - circa $85,000 + Super

For an established internal sales professional comfortable independently managing enquiries, quotations and customer follow-up.

Senior - circa $95,000 + Super

For an experienced technical internal sales professional who can work autonomously, handle more complex enquiries and take an informal lead within the team. This is not currently a direct people-management position.

What's On Offer

• $70,000 - $95,000 + Super, depending on experience
• Full-time permanent opportunity
• Growing Australian manufacturing business
• Exposure to specialised industrial and engineered products
• Support from experienced engineering, operations and sales teams
• Genuine opportunity to develop technical product knowledge
• Autonomy to manage your own workload as your capability develops
• Opportunity to join a business investing in more structured sales processes and systems
• New and improved workshop/office facilities planned in Kings Park, approximately five minutes from the train station

The position is currently based in Seven Hills and is fully office based - no hybrid working.

This role requires full, unrestricted Australian working rights.