Internal Communications Lead — Change & Adoption (Teams)

Australian Payments Plus; Sydney; Hybrid; AUD 77,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Additional annual leave

Special leave incl. anniversary days

Job summary

Mission Australia is seeking a Senior Internal Communications Officer to craft compelling stories and lead internal communication initiatives nationwide. You will drive strategic plans, develop engaging content, and collaborate with senior leaders to inform and inspire staff across the organisation.

The role focuses on digital storytelling, employee engagement, and channel optimisation to ensure messages align with our mission and values.

Qualifications

• Qualifications in Communications, Journalism, Public Relations, Digital Content, Community Engagement or related discipline.
• Proven experience developing and delivering strategic communication plans and campaigns.
• Experience partnering with senior leaders and stakeholders to influence outcomes.
• Experience in complex, geographically dispersed organisations with diverse audiences.
• Experience managing digital communication platforms (SharePoint, Teams).

Responsibilities

• Develop and deliver strategic internal communication plans aligned with organisational priorities.
• Provide expert communication guidance to leaders, stakeholders and project teams.
• Create clear, engaging content translating complex information into messages.
• Lead development of written, visual and multimedia content including leadership communications and internal campaigns.
• Manage and optimise internal channels to ensure content is relevant and accessible.
• Drive employee engagement through storytelling that highlights people and achievements.
• Support major projects with communication strategies to build understanding and adoption.
• Monitor effectiveness and analyse engagement to improve channels and reach.
• Mentor team members and share best practices.

Skills

Strategic communications

Content creation

Stakeholder engagement

Video production

Editing & proofreading

Project management

Digital storytelling

Audience insights

Education

Communications/PR-related degree

Tools

SharePoint

Microsoft Teams

Video editing tools

Job description

Senior Internal Communications Officer

2000 Sydney Mission Australia

Posted 1 day ago

• Full-Time Permanent Role
• Location: Sydney, NSW with Work from Home Options
• Salary of $90,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

At Mission Australia, we believe that when people feel informed, included and inspired, they are better equipped to create meaningful change in the lives of the individuals, families and communities we serve.

As our Senior Internal Communications Officer, you will play a pivotal role in bringing our mission to life by crafting compelling stories, leading impactful communication initiatives and connecting our people nationally. Working at the heart of a national organisation dedicated to building hope and possibility for all, you'll help shape how we engage, inform and empower our workforce through strategic communication, digital storytelling and employee engagement, ensuring our people remain connected to the purpose that drives us every day.

Your key responsibilities will be to:

• Develop and deliver strategic internal communication plans that support organisational priorities and initiatives.
• Provide expert communication advice and guidance to leaders, stakeholders and project teams across the organisation.
• Create clear, engaging and audience-focused content that translates complex information into meaningful messages.
• Lead the development of high-quality written, visual and multimedia content, including leadership communications, internal campaigns and organisational updates.
• Manage and optimise internal communication channels, ensuring content is relevant, engaging and accessible.
• Drive employee engagement through impactful storytelling that celebrates people, client outcomes and organisational achievements.
• Support major projects and transformation initiatives with communication strategies that build understanding, engagement and adoption.
• Monitor communication effectiveness, analyse engagement insights and recommend continuous improvements to channel performance and audience reach.
• Mentor and support team members by sharing knowledge, best practice and innovative communication approaches.

Requirements for success

• Qualifications in Communications, Journalism, Public Relations, Digital Content, Community Engagement or a related discipline, or equivalent demonstrated experience.
• Proven experience developing and delivering strategic communication plans, campaigns and engagement initiatives.
• Experience partnering with senior leaders and stakeholders to provide trusted communication advice and influence outcomes.
• Demonstrated success working in complex, geographically dispersed organisations with diverse audiences.
• Experience managing and optimising digital communication platforms, including SharePoint, Microsoft Teams and employee engagement channels.
• Proficiency in video production, photography, editing and multimedia storytelling, with a focus on creating accessible and engaging content.
• Excellent written communication, proofreading and editing skills, with the ability to translate complex information into clear and meaningful messages.
• A collaborative, proactive and solutions-focused approach, with strong project management skills, sound judgement and the ability to manage multiple priorities.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay )
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at