Engagement Experience Manager

Mission Australia; Sydney; Hybrid; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Volunteering opportunities

Extra leave

Job summary

Mission Australia invites applications for the Engagement Experience Manager to shape how our people experience change, connection and communication across a national organisation.

You will design human-centred engagement experiences, translate complex initiatives into clear messages, and partner with leaders to drive adoption while maintaining alignment with our purpose and values.

Qualifications

• Tertiary qualification in Communications, Public Relations, Marketing, Learning & Development, Change Management or related discipline.
• Significant experience developing and delivering communication and engagement strategies within large or complex organisations.
• Proven ability to create clear, compelling communications that simplify complex information for diverse audiences.
• Experience designing and delivering training programs, workshops, eLearning and learning resources.
• Exceptional stakeholder engagement and relationship management skills, with the ability to influence at all levels of the organisation.
• Strong organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• A collaborative, adaptable and solutions-focused approach, with strong judgement and attention to detail.

Responsibilities

• Design and deliver enterprise-wide engagement and adoption strategies that help employees understand, embrace and sustain change.
• Partner with project teams and business leaders to identify employee impacts and develop targeted engagement approaches.
• Create integrated communication, learning and engagement plans that drive awareness, understanding and behavioural change.
• Design employee experiences that connect organisational priorities with the needs of organisational-wide teams.
• Prepare communications, presentations, leadership briefings and key messaging that support confident engagement, understanding and adoption.
• Build strong relationships with leaders, project teams and subject matter experts to ensure consistent employee experiences.
• Translate complex business and technology initiatives into clear, engaging and actionable messages.
• Monitor engagement, communication effectiveness and adoption outcomes, using insights to continuously improve approaches.
• Champion innovation, employee voice and emerging technologies to enhance communication, engagement and learning outcomes.

Skills

Stakeholder engagement

Change management

Communication strategy

Learning & development

Project collaboration

Education

Tertiary qualification in Communications, Public Relations, Marketing, Learning & Development, Change Management

Job description

• Full-Time Permanent Role
• Location: Sydney, NSW with Work from Home Options!
• Salary $105,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Every day at Mission Australia, thousands of employees work alongside people and communities facing some of life’s toughest challenges, helping to build hope, opportunity and belonging.

As our new Engagement Experience Manager, you will play a critical role in shaping how our people experience change, connection and communication across a national organisation committed to creating a fairer Australia.

Reporting to the General Manager, Culture, Change and Comms, you will design meaningful, human-centred engagement experiences that help employees understand, embrace and thrive through organisational change, ensuring our people feel informed, supported and connected to our purpose that drives everything we do.

Your key responsibilities will be to:

• Design and deliver enterprise-wide engagement and adoption strategies that help employees understand, embrace and sustain change.
• Partner with project teams and business leaders to identify employee impacts and develop targeted engagement approaches.
• Create integrated communication, learning and engagement plans that drive awareness, understanding and behavioural change.
• Design employee experiences that connect organisational priorities with the needs of organisational-wide teams.
• Prepare communications, presentations, leadership briefings and key messaging that support confident engagement, understanding and adoption.
• Build strong relationships with leaders, project teams and subject matter experts to ensure consistent employee experiences.
• Translate complex business and technology initiatives into clear, engaging and actionable messages.
• Monitor engagement, communication effectiveness and adoption outcomes, using insights to continuously improve approaches.
• Champion innovation, employee voice and emerging technologies to enhance communication, engagement and learning outcomes.

Requirements for success

• Tertiary qualification in Communications, Public Relations, Marketing, Learning & Development, Change Management or a related discipline, or equivalent professional experience.
• Significant experience developing and delivering communication and engagement strategies within large or complex organisations.
• Demonstrated success driving employee engagement, adoption and behavioural change across enterprise initiatives.
• Proven ability to create clear, compelling communications that simplify complex information for diverse audiences.
• Experience designing and delivering training programs, workshops, eLearning and learning resources.
• Exceptional stakeholder engagement and relationship management skills, with the ability to influence at all levels of the organisation.
• Strong organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• A collaborative, adaptable and solutions-focused approach, with strong judgement and attention to detail.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.