Intake & Referral Specialist — Trauma-Informed Support

Relationships Australia

Darwin

On-site

AUD 65,000 - 85,000

Full time

2 days ago

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Job summary

Relationships Australia NT is seeking an Intake Officer to be the first point of contact for clients accessing counselling and mediation services in Darwin. The role requires compassionate communication, risk screening and strong organisational skills to connect people with the right support.

You will screen and assess clients, coordinate caseloads, maintain records and liaise with multidisciplinary teams to ensure safe, trauma-informed service delivery.

Qualifications

Ta tertiary qualification in Social Sciences or relevant discipline is required.
Experience in social services and engaging distressed clients is preferred.
Experience in screening and assessment related to family issues.
Knowledge of consent and mandatory reporting for family violence and child protection.
Strong record-keeping and liaison with practitioners.

Responsibilities

Provide a professional first point of contact for clients, in person or remote.
Screen and assess clients to identify support needs and suitability for services.
Identify safety concerns including family violence and child safety.
Coordinate caseloads, referrals and engage with practitioners.
Maintain accurate client records and database information.

Skills

Interpersonal skills

Screening & assessment

Risk awareness

Confidentiality

Multidisciplinary collaboration

Education

Tertiary qualification in Social Sciences

Tools

Databases

Computer software systems

Job description

You will screen and assess clients, coordinate caseloads, maintain records and liaise with multidisciplinary teams to ensure safe, trauma-informed service delivery.

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