Client Intake & Referral Specialist

Care Connect; Geehi; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Fitness Passport

Discounted health insurance

Job summary

Care Connect is seeking a customer-focused Intake Coordinator to join our Client Services team in Australia. You will be the first point of contact for clients, families and referral partners, connecting people with information, services and support from their very first interaction.

You will gather information, assess needs, coordinate referrals and schedule assessments while delivering person-centred support and maintaining accurate records in a fast-paced environment.

Qualifications

• Experience in high-volume phone-based customer service, intake, contact centre or service coordination environment.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• Ability to balance empathy with efficiency and meet deadlines.

Responsibilities

• Act as the first point of contact for clients, families, carers and referring agencies.
• Respond to enquiries via phone, email, web and referral portals.
• Gather client information and identify needs and preferences.
• Conduct initial screening, eligibility checks and risk assessments.
• Provide accurate information about Care Connect services and options.
• Coordinate internal and external referrals to ensure timely service access.
• Schedule client assessments and Care Plan meetings.
• Maintain accurate client records and database information.
• Monitor waiting lists and support service delivery reporting.
• Deliver against operational KPIs and service standards.
• Build positive relationships with clients, stakeholders and referral partners.
• Contribute to continuous improvement initiatives and quality outcomes.

Skills

Customer service

Relationship-building

Communication skills

Organisational skills

Data accuracy

Intake/coordination

Empathy

Education

Customer Service / Business Administration qualification

Tools

Microsoft Office

Client management systems

Job description

Care Connect is seeking a customer-focused Intake Coordinator to join our Client Services team in Australia. You will be the first point of contact for clients, families and referral partners, connecting people with information, services and support from their very first interaction.

You will gather information, assess needs, coordinate referrals and schedule assessments while delivering person-centred support and maintaining accurate records in a fast-paced environment.