Financial Gambling Counsellor

Wesley Mission; Canterbury-Bankstown; On-site; AUD 70,000 - 95,000; Full time

Job summary

Wesley Mission in Australia is expanding its GambleAware team and seeks an experienced Financial Counsellor to provide compassionate financial counselling to individuals experiencing gambling-related harm or at risk.

Working within a multidisciplinary team, you will deliver counseling, assessment, education, information provision, option exploration, negotiation, advocacy, mediation, cashflow management support and referrals, helping clients navigate financial stress with dignity.

Qualifications

• Financial Counselling Diploma (including the Problem Gambling Skill Set or willingness to complete).
• Minimum 1 year industry experience as a financial counsellor.
• Experience working with clients who have a problem with gambling.
• Accredited or Associate member of the Financial Counsellors Association of NSW.
• Experience and/or competency in delivering community education programs.
• Experience in telephone assessment and counselling skills.
• Computer literacy.
• Excellent time management, multi-tasking and follow-up skills.
• Excellent verbal and written communication skills.
• High level of cultural competency.
• Understanding of strength‑based practices.
• Current NSW driver's license.
• Current working with children’s check.

Responsibilities

• Financial counselling, assessment, education, information provision, option exploration, negotiation, advocacy, mediation, cashflow management support, personal financial management, referrals, and delivery of financial education programs.
• Wrap-around support and collaboration with internal teams and external partners to ensure sustainable outcomes.

Education

Financial Counselling Diploma

Problem Gambling Skill Set

Job description

About us

Wesley Mission is a multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

Commencing July 2026, Wesley Mission is growing its GambleAware services, extending our reach across Blue Mountains & Western Sydney, Central Sydney, South West Sydney, and North Sydney & Central Coast. This expansion reflects our longstanding commitment to harm reduction and ensures more individuals, families and communities can access timely, high-quality support for gambling related harm.

About the program

GambleAware program delivers a stepped, multimodal and person-centred approach to supporting individuals, families and communities affected by gambling harm. Our work spans early intervention, therapeutic counselling, community engagement and education—focused not only on responding to harm, but also on reducing stigma, strengthening community capacity and increasing help seeking.

We work collaboratively with local services, community partners and stakeholders to create accessible pathways to care and ensure support is responsive, culturally informed and grounded in best practice harm reduction principles.

About the role

As part of Wesley Mission’s expanding GambleAware team, you will play a vital role in delivering high‑quality, compassionate financial counselling support to individuals experiencing gambling related harm or who may be at risk. Your work will help ensure people receive timely, respectful and empowering assistance during periods of financial stress and vulnerability.

Working within a multidisciplinary team, our specialist GambleAware Financial Counsellors support clients to actively engage in addressing their financial situation. The service is grounded in an empowerment focused approach and includes a broad range of activities such as financial counselling, assessment, education, information provision, option exploration, negotiation, advocacy, mediation, cashflow management support, personal financial management, referrals, and the delivery of financial education programs.

Financial Counselling also acts as a key entry point to wrap‑around support services, ensuring clients are connected to holistic and coordinated care. Through close collaboration with internal teams and external partners, the service supports sustainable outcomes and strengths pathways to recovery across the GambleAware program

Essential Criteria

• Financial Counselling Diploma (including the Problem Gambling Skill Set or willingness to complete)
• Minimum 1 year industry experience as a financial counsellor
• Experience working with clients who have a problem with gambling
• Accredited or Associate member of the Financial Counsellors Association of NSW
• Experience and/or competency in delivering community education programs
• Experience in telephone assessment and counselling skills
• Computer literacy
• Excellent time management, multi-tasking and follow-up skills
• Excellent verbal and written communication skills
• High level of cultural competency
• Understanding of strength‑based practices
• Current NSW driver’s license
• Current working with children’s check

Desirable Criteria

• FCAN recognised peer supervisor
• Sound background and training in general counselling
• Experience in trauma informed counselling
• Experience in a not for profit or community service organisation.
• Experience in gambling harm and addictions.