Financial Gambling Counsellor- Gambleaware

Wesley Mission; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Blue Light Card

Employee Assistance Program (EAP)

Job summary

Wesley Mission is expanding its GambleAware services across Sydney and regional NSW, delivering person-centred financial counselling to individuals experiencing gambling-related harm. The role supports clients through assessment, education, and empowerment, in collaboration with a multidisciplinary team.

We are seeking a qualified financial counsellor with experience in gambling-related issues, strong communication skills, and a commitment to not-for-profit work.

Qualifications

• Financial Counselling Diploma required; Problem Gambling Skill Set or willingness to complete.
• Minimum 1 year industry experience as a financial counsellor.
• Experience with clients facing gambling-related issues.
• Accredited or Associate member of the Financial Counsellors Association of NSW.
• Current NSW driver's licence and Working with Children’s Check.
• Experience delivering community education programs and trauma-informed counselling.

Responsibilities

• Provide financial counselling, assessment, and education to clients.
• Offer information, explore options, negotiate, advocate and mediate as needed.
• Deliver cashflow management support and personal financial management coaching.
• Refer clients and deliver financial education programs within a wrap-around service.

Skills

Financial counselling

Gambling harm

Telephone assessment

Cultural competency

Trauma-informed counselling

Community education

Not-for-profit experience

Education

Financial Counselling Diploma

Problem Gambling Skill Set

NSW Driver's Licence

Job description

Financial Gambling Counsellor- GambleAware

Wesley Mission is a multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is "A Spirit-led disciple-making movement: doing all the good we can because every life matters".

Commencing July 2026, Wesley Mission is growing its GambleAware services, extending our reach across Blue Mountains & Western Sydney, Central Sydney, South West Sydney, and North Sydney & Central Coast. This expansion reflects our longstanding commitment to harm reduction and ensures more individuals, families and communities can access timely, high-quality support for gambling related harm.

About the program

GambleAware program delivers a stepped, multimodal and person-centred approach to supporting individuals, families and communities affected by gambling harm. Our work spans early intervention, therapeutic counselling, community engagement and education—focused not only on responding to harm, but also on reducing stigma, strengthening community capacity and increasing help seeking.

We work collaboratively with local services, community partners and stakeholders to create accessible pathways to care and ensure support is responsive, culturally informed and grounded in best practice harm reduction principles.

About the role

As part of Wesley Mission's expanding GambleAware team, you will play a vital role in delivering high-quality, compassionate financial counselling support to individuals experiencing gambling related harm or who may be at risk. Your work will help ensure people receive timely, respectful and empowering assistance during periods of financial stress and vulnerability.

Working within a multidisciplinary team, our specialist GambleAware Financial Counsellors support clients to actively engage in addressing their financial situation. The service is grounded in an empowerment focused approach and includes a broad range of activities such as financial counselling, assessment, education, information provision, option exploration, negotiation, advocacy, mediation, cashflow management support, personal financial management, referrals, and the delivery of financial education programs.

Financial Counselling also acts as a key entry point to wrap‑around support services, ensuring clients are connected to holistic and coordinated care. Through close collaboration with internal teams and external partners, the service supports sustainable outcomes and strengthens pathways to recovery across the GambleAware program.

Financial Counselling Diploma (including the Problem Gambling Skill Set or willingness to complete)

Minimum 1 year industry experience as a financial counsellor

Experience working with clients who have a problem with gambling

Accredited or Associate member of the Financial Counsellors Association of NSW

Experience and/or competency in delivering community education programs

Experience in telephone assessment and counselling skills

Excellent time management, multi-tasking and follow-up skills

Excellent verbal and written communication skills

High level of cultural competency

Understanding of strength-based practices

Current NSW driver's license

Current working with children's check

FCAN recognised peer supervisor

Sound background and training in general counselling

Experience in trauma informed counselling

Experience in a not for profit or community service organisation.

Experience in gambling harm and addictions

• Tax savings via salary packaging.
• Fitness Passport membership for discounted access to gyms and pools across NSW.
• Blue Light Card membership offering discounts and rewards with retailers and services.
• Access to a confidential Employee Assistance Program (EAP) including Manager Assist.

A highly engaged and values-driven workplace culture.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.

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