Case worker

Wesley Mission; Maitland City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fully maintained motor vehicle

Salary packaging opportunities

Job summary

Wesley Mission invites applications for a Wesley Care finder case worker. This frontline, community‑based role delivers free, intensive, face‑to‑face support to older people, helping them understand aged care options, connect with My Aged Care, and arrange assessments while linking to community and support services.

Travel across the local PHN region is a significant part of the role, meeting clients in homes and community settings; you will build trusted relationships and work within a

Qualifications

• Diploma or higher in a relevant field (aged care, community services, social work, allied health, nursing).
• Experience supporting older people or disadvantaged groups using person-centred, strengths-based practice.

Responsibilities

• Provide free, intensive, face-to-face support to help clients understand aged care options and My Aged Care pathways.
• Arrange assessments and link clients to appropriate providers and community services.
• Travel within the local PHN region to meet clients in homes and community settings.
• Build trusted relationships and support people with complex barriers such as isolation or health concerns.

Skills

Communication

Active listening

Empathy

Relationship building

Data collection

Microsoft Office

Case management systems

Privacy compliance

Education

Remuneration Diploma or higher in a relevant field

Tools

Case management systems

Client records software

Job description

This program is funded by the Primary Health Network (PHN) Hunter New England and Central Coast.

About Us

Wesley Mission is a high-profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training, education, and health services.

Our Vision is:
A Spirit-led disciple-making movement: doing all the good we can because every life matters.

About the Program

The Wesley Care finder case worker plays a vital role in supporting vulnerable older people who require intensive assistance to navigate and access aged care and related supports.

We provide support to connect participants to relevant programs and services in the community, targeting individuals who face barriers such as:

Isolation or lack of a support person.

Difficulty processing information or making decisions.

Hesitancy to engage with aged care services or institutions.

About the role

The Wesley Care finder supports vulnerable older people who are unable to navigate the aged care system on their own and who do not have someone else to assist them. This is a frontline, community‑based role focused on ensuring older people do not miss out on the care and supports they need.

Working within a person‑centred, outreach‑based model, Care finders provide free, intensive, face‑to‑face support to help clients understand their aged care options, connect with My Aged Care, arrange assessments, choose appropriate providers, and link with community and support services. The role involves building trusted relationships and supporting people experiencing complex barriers such as social isolation, health concerns, cognitive decline, financial hardship, or cultural and language challenges.

Regular travel within office hours is a significant part of this role, with the Case Worker working across the local PHN region to meet clients in their homes and community settings.

The Care finder program is inspired by Wesley Mission’s vision, guided by its mission, and underpinned by its values of compassion, inclusion, and service.

This is an exciting opportunity for a professional who enjoys a dynamic, community-focused environment and wishes to make a meaningful impact on the lives of older Australians

Essential skills/knowledge

• Remuneration Diploma or higher in a relevant field (e.g., aged care, community services, social work, allied health, nursing)
• Proven experience supporting older people, people with disabilities, or individuals experiencing social disadvantage usingperson-centred,strengths basedpractice.‑centred, strengths‑based practice.
• High-levelunderstanding of the My Aged Care system, including assessment pathways, referral processes, and the aged care servicelandscape.
• level understanding of the My Aged Care system, including assessment pathways, referral processes, and the aged care service landscape.
• Ability toidentifyclient needs, provideappropriate servicerecommendations, and navigate multiple service systems.
• Sound understanding oftrauma-informedcare and culturally safe practice, particularly in community and homebasedenvironments.
• Demonstrated commitment to supporting people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, Culturally and Linguistically Diverse communities, LGBTIQA+ communities, and rural/remote populations.
• Ability to work respectfully, empathetically, and effectively with vulnerable orat-riskindividuals.
• Excellent verbal and written communication skills, including active listening and the ability to communicate with clients from diverse backgrounds.
• Proven ability to build andmaintainstrong relationships across service providers, networks, and community organisations.
• Demonstrated ability to work both independently and collaboratively within a multidisciplinary team.
• High-levelorganisational and administrative skills, includingaccuratedata collection, documentation, and reporting against programKPIs.
• Proficiencywith Microsoft Office and experience using case management or client record systems for documentation and workflow management.
• Strong attention to detail and commitment tomaintainingdata integrity.
• Strong understanding of confidentiality obligations and privacy legislation relating to sensitive client information.
• Strong problem‑solving skills, including the ability to assess issues,identifysolutions, and takeappropriate actionwithin role boundaries.
• Demonstrated resilience, emotional maturity, and the ability to work effectively under pressure and manage competing priorities.
• Ability to remain calm, professional, and effective in challenging, distressing, orhigh‑pressuresituations‑pressure situations

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 5, with capacity for salary packaging opportunities and the provision of a fully maintained motor vehicle available for private use.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker code of conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Wesley Mission is committed to diversity, inclusion and reconciliation. Guided by our vision of doing all the good we can because every life matters, we welcome applications from people of all backgrounds and social demographics, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.