Team Leader – GambleAware

Wesley Mission; Penrith City Council; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Fitness Passport

Blue Light Card

Salary packaging

Employee assistance programs

Job summary

Wesley Mission is seeking a Team Leader to provide visible, values-driven leadership across GambleAware programs in NSW. You will lead a team of counsellors, oversee operations, support workforce development and drive quality and continuous improvement during a period of service growth.

The role requires tertiary qualifications in counselling or psychology, plus demonstrated experience in supervision, trauma-informed practice and building collaborative partnerships with internal and external

Qualifications

• Tertiary qualification in counselling or psychology.
• Experience leading a team and supervising staff.
• Experience with diverse client groups (individuals, families, youth).
• Knowledge of gambling harm and addictions.
• Current NSW driver's license.

Responsibilities

• Lead and support staff to deliver safe, high‑quality services.
• Oversee day-to-day operations in line with GambleAware Service Specifications and Quality Standards.
• Coach, supervise and develop performance of team members.
• Support staff wellbeing in a fast-paced, emotionally demanding environment.
• Contribute to service development, continuous improvement and reporting.

Skills

Team leadership

Staff supervision

Performance management

Communication

Problem solving

Collaboration

Trauma-informed care

Gambling harm knowledge

Power BI

Microsoft Office

Education

Tertiary qualification in counselling or psychology

Tools

Power BI

GambleAware platform

Job description

Salary: SCHADS Award Level 6 + allocated vehicle provided

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

CommencingJuly 2026, Wesley Mission is growing its GambleAware services, extending our reach across Blue Mountains & Western Sydney, Central Sydney,SouthwestSydney, and North Sydney & Central Coast. This expansion reflects our longstanding commitment to harm reduction and ensures more individuals, families and communities can accesstimely,high-qualitysupport forgambling relatedharm.

About the role

As a Team Leader, you will provide visible, supportive and values‑driven leadership, ensuring high‑quality, safe and effective service delivery across GambleAware programs.

You will lead a team of dedicated counsellors and be responsible for operational oversight, workforce support, quality and continuous improvement, while working closely with managers and senior leaders during a period of service growth.

Key responsibilities include:

Leading and supporting staff to deliver safe, high‑quality, person‑centred services

Oversight of day‑to‑day operations in line with GambleAware Service Specifications and Quality Standards

Coaching, supervision and performance development of team members

Supporting staff wellbeing in a fast‑paced, emotionally demanding service environment

Contributing to service development, continuous improvement and reporting requirements

Building collaborative relationships with internal teams and external partners

Promoting inclusive, culturally responsive and trauma‑informed practice

Essential skills/knowledge

Relevant tertiary qualification in counselling or Psychology,

Proven team leadership skillsincludingexperience in supervision of staff, performancemanagementand team development

Demonstrated skillsand experience of a broad range of therapeutic approaches when working with individuals, couples,familiesand youth

Understanding and development in co‑mobilities,addictionsand/or gambling counselling

Membership of professional association (i.e.,APS, PACFA, ACA)

Demonstrated abilityto buildrelationships of trust and cooperation, problem solve and resolve conflict

Demonstrate highly developed communication skills in written and oral situations, with supportive & positive attitude toward allpeoplefor whom there is responsibility,accountabilityor care

High levelofcomputer literacy, ability to manageclient-based systems and Microsoft suite

Current NSW driver’s license

Current working with children’s check

Police checks and clearances

Experience and training in Gambling Harm and or addictions

Experience in Power BI and GambleAware digital platform

Demonstrated behaviours

Willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry

Demonstrated ability to work unsupervised as well as an effective team player with a positive can‑do attitude

Relates well to a range of people with sound listening and problem-solving skills

Displays unconditional positive regard during all workplace interactions

Confident professional attitude with strong initiative

Displays emotional maturity and resilience

Dedication to developing strong working relationships

Willingness to learn and accept feedback

What we offer

Meaningful work that supports individuals, and families impacted by gambling harm

Supportive, collaborative team culture with clinical supervision and training

Opportunities for professional development and growth within Wesley Mission

Access to salary packaging and employee assistance programs

Fitness Passport membership for discounted access to gyms and pools across NSW.

Blue Light Card membership offering discounts and rewards with retailers and services.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.
The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.