Insurance Customer Success Advisor

Youi Insurance; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Clear pay and incentives

22 days annual leave

Team celebrations & energy

Coaching & development

Wellbeing & discounts

Job summary

Youi Insurance in Brisbane is seeking a customer-centric call center professional to join our in-office team in Chermside. You’ll handle inbound calls about quotes, policy updates, and general enquiries, guiding customers through cover options with clear explanations and a confident, compliant approach.

With structured paid training, regular coaching and feedback, you’ll build confidence and grow your skills while helping customers protect what matters most.

Responsibilities

• A full-time role in-office at Chermside
• Take inbound calls about policy updates, quotes, cancellations, and general enquiries
• Follow a clear call structure so customers understand their cover, pricing, and next steps
• Update policy details accurately across multiple systems
• Explain options in simple terms so customers can make confident decisions
• Spot opportunities for additional cover and guide customers through a quote when it fits
• Work toward service and sales targets, with regular feedback and coaching
• Follow scripts and compliance requirements to make sure everything is done properly
• Stay calm and professional when conversations are challenging

Job description

Youi Insurance in Brisbane is seeking a customer-centric call center professional to join our in-office team in Chermside. You’ll handle inbound calls about quotes, policy updates, and general enquiries, guiding customers through cover options with clear explanations and a confident, compliant approach.

With structured paid training, regular coaching and feedback, you’ll build confidence and grow your skills while helping customers protect what matters most.