Inbound Insurance Customer Care Specialist

Youi Insurance; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

22 days annual leave

Volunteer leave

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Team celebrations

Job summary

Youi Insurance in Brisbane is seeking a dedicated customer service professional to handle inbound calls about cover, quotes, and policy updates. You’ll follow a clear call flow, explain options in plain language, and update policy details across multiple systems.

Training is provided to help you hit service and sales targets while staying calm and professional on every call. No insurance experience is required; you’ll receive coaching and feedback to build confidence and skills as you grow with

Qualifications

• Onboarding not reliant on prior insurance experience; paid training provided.
• Ability to follow scripted call flow and comply with standards.
• Strong verbal communication and active listening skills.

Responsibilities

• Handle inbound calls about policy updates, quotes, cancellations, and inquiries.
• Explain options in plain language and guide customers through next steps.
• Update policy details accurately across multiple systems.
• Identify opportunities to offer additional cover and close quotes when appropriate.
• Work toward service and sales targets with regular coaching.

Skills

Inbound calls

Customer service

Clear communication

Compliance scripting

Cross-system data entry

Tools

CRM systems

Policy/quote software

Job description

Youi Insurance in Brisbane is seeking a dedicated customer service professional to handle inbound calls about cover, quotes, and policy updates. You’ll follow a clear call flow, explain options in plain language, and update policy details across multiple systems.

Training is provided to help you hit service and sales targets while staying calm and professional on every call. No insurance experience is required; you’ll receive coaching and feedback to build confidence and skills as you grow with