Insurance Customer Care Advisor

Youi Pty Ltd; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Performance-based incentives

22 days annual leave

Volunteer leave

Free skin checks

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Parking options available

Job summary

Youi Pty Ltd in Chermside, Brisbane, is seeking a people‑oriented customer service advisor to handle quotes, policy updates, and enquiries.

You’ll complete structured paid training, then receive coaching and feedback to grow confidence and capability in insurance conversations.

This in-office role offers clear pay incentives, 22 days leave, and opportunities to move into leadership as you build sales and service skills.

Qualifications

• Experience in customer service or sales is beneficial.

Responsibilities

• Take inbound calls about policy updates, quotes, cancellations, and general enquiries.
• Explain options in simple terms so customers can make confident decisions.
• Update policy details accurately across multiple systems.
• Follow a clear call structure so customers understand their cover, pricing, and next steps.
• Spot opportunities for additional cover and guide customers through a quote when it fits.
• Work toward service and sales targets, with regular feedback and coaching.
• Follow scripts and compliance requirements to ensure proper handling.
• Stay calm and professional when conversations are challenging.

Job description

Youi Pty Ltd in Chermside, Brisbane, is seeking a people‑oriented customer service advisor to handle quotes, policy updates, and enquiries.

You’ll complete structured paid training, then receive coaching and feedback to grow confidence and capability in insurance conversations.

This in-office role offers clear pay incentives, 22 days leave, and opportunities to move into leadership as you build sales and service skills.