Motor Assessor

Fuse Recruitment; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Budget Direct is seeking a Motor Assessor to manage vehicle repairs from initial assessment to completion at Brisbane/Gold Coast centres. You will inspect damage, scope safe, cost-effective repairs and prepare accurate reports and estimates.

In this role you will work closely with customers and repairers, guiding them through the claims process and ensuring timely, approved repairs that meet policy requirements. Eight weeks of paid training available.

Qualifications

• Certificate III in Panel Beating or Automotive Spray Painting.
• Minimum 4 years’ automotive trade experience.
• Full working rights in Australia.
• Ability to complete pre-employment background checks.

Responsibilities

• Inspect damaged vehicles on arrival and scope safe, cost‑effective repairs.
• Prepare accurate vehicle assessment reports and repair estimates.
• Negotiate repair scopes and costs with smash repairers.
• Ensure repairs align with policy requirements and claims protocols.
• Build and maintain strong relationships with repairers and stakeholders.
• Provide excellent customer service and guide customers through the process.

Skills

Communication skills

Interpersonal skills

Computer literacy

Prioritisation

Education

Certificate III in Panel Beating or Automotive Spray Painting

Tools

Computer literacy

Job description

About the Company

Budget Direct is one of Australia's leading award-winning insurance brands, helping Australians protect what matters through affordable insurance products.

Part of Auto & General, Budget Direct has built a strong reputation for quality customer service and innovative insurance solutions. The business continues to invest in its people, technology and customer experience.

Joining Budget Direct means becoming part of an established and growing business that values its people, encourages development and fosters a supportive workplace.

About the Role

You’ll play an important role in managing vehicle repairs from initial assessment through to completion.

Working from one of Budget Direct's Brisbane and Gold Coast assessment centres, you’ll assess vehicle damage, determine appropriate methods and ensure repairs are safe, cost-effective and completed within agreed timeframes.

You’ll also work closely with customers and repairers, helping guide customers through the claims process and get them back on the road as quickly as possible.

Your responsibilities will include:

• Inspecting damaged vehicles and determining the safest and most cost-effective repair methods.


• Preparing accurate vehicle assessment reports and repair estimates.


• Negotiating repair scopes and costs with smash repairers.


• Ensuring repairs align with insurance policy requirements and claims protocols.


• Building and maintaining strong relationships with repairers and other industry stakeholders.


• Providing excellent customer service and keeping customers informed throughout the repair process.

Benefits You’ll Receive at Budget Direct

• Company vehicle, phone and laptop/tablet provided.


• Up to 10% performance bonus, paid twice yearly.


• Eight weeks of paid training.


• One paid ME day and one paid volunteer day annually.


• Option to purchase up to two additional weeks of leave.


• Paid parental leave.


• Ongoing learning and development opportunities.


• Insurance discounts and savings at 600+ retailers.


• Mental health support and fitness discount.

What Your Day Might Look Like

• Morning: Start the day with the team at the assessment centre.


• On site: Assess vehicles as they arrive, inspecting damage and scoping safe, cost effective repairs.


• Afternoon: Finalise assessment reports and work with repairers to keep jobs moving.


• Customer interaction: Support customers through what can be a stressful time, such as after an accident or storm, and guide them through to completed repairs.


• The rewarding part: Help customers get back on the road and into their vehicles as quickly as possible.

Required Skills & Experience

To be considered for this opportunity, you’ll need:

• Certificate III in Panel Beating or Automotive Spray Painting.


• A minimum of 4 years’ automotive trade experience.


• Full working rights in Australia.


• The ability to successfully complete pre-employment background checks.

Additional Experience & Attributes:

In addition to the above, experience in the following areas would be highly regarded:

• Previous experience working as a Motor Assessor within the insurance industry.


• Knowledge of vehicle repairs, damage assessment and repair methods.


• Strong communication and interpersonal skills.


• Confidence using computers and technology.


• The ability to manage competing priorities in a fast-paced environment.

Hear From Our Motor Assessors:

Curious about what it’s really like to work at Budget Direct? Watch the video in this ad and hear directly from two of their Motor Assessors as they share their experiences, what they enjoy about the role and what makes the team a great place to work.