Insurance Broker

Pinnacle Insurance Services; Maroochydore; On-site; AUD 70,000 - 100,000; Full time

Job summary

Pinnacle Insurance Services on the Sunshine Coast seeks an Account Manager to oversee a portfolio of commercial and domestic insurance clients. You will work closely with clients to understand their needs, provide tailored insurance solutions and deliver exceptional service.

You will manage renewals, quotes and policy changes, liaise with insurers for favourable terms, and actively contribute to client advisory across diverse insurance products.

Qualifications

• Experience in insurance broking, underwriting or account management.
• Demonstrates exceptional attention to detail and accuracy.
• Takes pride in delivering outstanding client service.
• Has strong communication, relationship-building and stakeholder management skills.

Responsibilities

• Managing a portfolio of commercial and domestic insurance clients.
• Acting as the primary point of contact for client enquiries, renewals and policy changes.
• Preparing quotations, renewals, endorsements and policy documentation.
• Liaising with insurers to negotiate competitive terms and outcomes.
• Providing tailored insurance advice and recommendations.
• Identifying opportunities to strengthen client insurance programs.
• Assisting clients through the claims process and advocating on their behalf.
• Maintaining accurate records and ensuring compliance requirements are met.
• Building strong relationships with clients, insurers and key stakeholders.

Skills

Insurance broking

Account management

Attention to detail

Client service

Communication

Education

Tier 1/Tier 2 qualification

ANZIIF accreditation

Job description

Pinnacle Insurance Services – Maroochydore QLD

Looking for a brokerage where relationships matter more than sales targets?

At Pinnacle Insurance Services, we've been protecting Australian businesses, property owners and families since 1989.

As a family-owned brokerage, we've built our reputation on trusted advice, exceptional service and long-term relationships. Our clients value the personal service, specialist knowledge and genuine advocacy that set us apart.

Unlike larger corporate brokerages, we believe great client outcomes start with great people. That's why we've created a supportive, collaborative team culture where employees stay for years, clients stay for decades and relationships come first.

With more than 140 years of combined industry experience, we're proud of our reputation, our loyal client base and our exceptionally low staff turnover. Opportunities to join Pinnacle are rare, making this an exciting opportunity for an experienced Account Manager to become part of a respected Sunshine Coast brokerage with a strong future.

Why Join Pinnacle?

• Inherit an established portfolio of loyal clients who value personalised advice and long-term relationships
• Attractive remuneration package with commission and incentive opportunities
• Supportive team culture with exceptionally low staff turnover
• Family-owned brokerage established in 1989
• Diverse portfolio across commercial, property, construction and domestic insurance
• Work directly with experienced Directors who remain actively involved in the business
• Build meaningful client relationships and become a trusted adviser
• Long-term career opportunity with a respected and growing brokerage
• Enjoy the Sunshine Coast lifestyle while supporting clients across Australia

About the Role

As an Account Manager, you'll play a key role in managing and servicing a portfolio of commercial and domestic insurance clients.

You'll work closely with clients to understand their needs, provide tailored insurance solutions and deliver the exceptional service standards that have been the foundation of Pinnacle's success for more than three decades.

Your responsibilities will include:

• Managing a portfolio of commercial and domestic insurance clients
• Acting as the primary point of contact for client enquiries, renewals and policy changes
• Preparing quotations, renewals, endorsements and policy documentation
• Liaising with insurers to negotiate competitive terms and outcomes
• Providing tailored insurance advice and recommendations
• Identifying opportunities to strengthen client insurance programs
• Assisting clients through the claims process and advocating on their behalf
• Maintaining accurate records and ensuring compliance requirements are met
• Building strong relationships with clients, insurers and key stakeholders

About You

We're looking for someone who:

• Has experience in insurance broking, underwriting or account management
• Demonstrates exceptional attention to detail and accuracy
• Takes pride in delivering outstanding client service
• Has strong communication, relationship-building and stakeholder management skills
• Possesses excellent organisational and time-management abilities
• Can manage competing priorities while maintaining a high standard of work
• Enjoys building trusted, long-term client relationships
• Has sound analytical and problem-solving skills
• Is committed to ethical conduct, compliance and professional excellence
• Holds a Tier 1 or Tier 2 qualification, ANZIIF accreditation, or equivalent industry qualification.
• Must have current Australian work authorisation

Highly Regarded

• Experience within an insurance brokerage environment
• Experience across commercial, and general insurance
• Knowledge of Australian insurance products, legislation and compliance requirements
• Experience working with insurer and broker management systems

Why People Stay at Pinnacle

People join Pinnacle for the opportunity and stay because of the culture.

Our team is built on trust, collaboration and long-term relationships. Many of our employees have been with the business for years, creating a supportive environment where people enjoy coming to work and feel genuinely valued.

We're particularly interested in professionals who value long-term client relationships, take pride in their work, and enjoy being part of a close-knit team where everyone's contribution matters.

At Pinnacle, you'll be trusted to do what you do best, supported by experienced leaders and surrounded by people who genuinely care about their clients and each other.

If you're looking for a role where your expertise is valued, your relationships matter and you can build a rewarding long-term career with a respected Sunshine Coast brokerage, we'd love to hear from you.