Senior Account Manager

KPI Partners; Perth; On-site; AUD 110,000 - 160,000; Full time

Job summary

KPI Partners in Perth, WA, seeks a Senior Account Manager to lead a portfolio of commercial general insurance clients. You will deliver end‑to‑end broking, assess risk, place policies and coordinate renewals, while nurturing long‑term client partnerships.

The role requires solid technical knowledge of general insurance products, excellent communication, and the ability to engage with senior stakeholders. Based in Perth with strong client exposure.

Qualifications

• Proven experience in general insurance broking.
• Strong technical knowledge of general insurance products and markets.

Responsibilities

• Manage and grow a portfolio of commercial general insurance clients, acting as the primary day‑to‑day contact and trusted adviser.
• Provide end‑to‑end broking services, including risk assessment, policy placement, renewals, endorsements, alterations and claims coordination.
• Prepare and present tailored insurance programs, proposals and recommendations that align with clients’ risk profiles and commercial objectives.
• Negotiate terms, coverage and pricing with insurers and underwriting agencies to secure competitive and appropriate outcomes for clients.
• Proactively develop and strengthen long‑term client relationships through regular reviews, portfolio analysis and exceptional service standards.
• Monitor market trends, products and regulatory changes to provide informed, up‑to‑date advice and identify opportunities for portfolio improvement.
• Collaborate with internal broking, claims and support teams to ensure efficient, accurate and timely delivery of services to clients.
• Contribute to the broader business by sharing expertise, mentoring less experienced staff where appropriate, and supporting strategic growth and improvement initiatives.

Job description

This Senior Account Manager position sits within a respected, multi‑award‑winning general insurance brokerage in Perth, managing a portfolio of commercial clients across various industries. The role exists to deliver high‑quality broking advice, maintain strong client relationships and ensure clients have appropriate, well‑structured insurance programs in place.

The successful candidate will be expected to combine strong technical insurance knowledge with commercial acumen to retain and grow the portfolio. Over time, the role offers a genuine pathway into senior leadership for someone seeking to influence the ongoing growth and direction of the business.

Key Responsibilities:

Manage and grow a portfolio of commercial general insurance clients, acting as the primary day‑to‑day contact and trusted adviser.

Provide end‑to‑end broking services, including risk assessment, policy placement, renewals, endorsements, alterations and claims coordination.

Prepare and present tailored insurance programs, proposals and recommendations that align with clients’ risk profiles and commercial objectives.

Negotiate terms, coverage and pricing with insurers and underwriting agencies to secure competitive and appropriate outcomes for clients.

Proactively develop and strengthen long‑term client relationships through regular reviews, portfolio analysis and exceptional service standards.

Monitor market trends, products and regulatory changes to provide informed, up‑to‑date advice and identify opportunities for portfolio improvement.

Collaborate with internal broking, claims and support teams to ensure efficient, accurate and timely delivery of services to clients.

Contribute to the broader business by sharing expertise, mentoring less experienced staff where appropriate, and supporting strategic growth and improvement initiatives.

Requirements:

Proven experience in general insurance broking, ideally in a Senior Account Manager role or as an experienced Account Executive managing commercial clients.

Strong technical knowledge of general insurance products and markets, with the ability to structure and place complex commercial insurance programs.

Demonstrated track record of managing and retaining a portfolio of commercial clients while delivering high levels of service and advice.

Well‑developed negotiation and relationship‑management skills, with the confidence to engage effectively with senior stakeholders and business owners.

Solid commercial acumen, with the ability to understand clients’ business operations, risk exposures and broader strategic objectives.

Excellent communication and presentation skills, both written and verbal, with strong attention to detail and documentation standards.

Relevant insurance qualifications (e.g. Tier 1/Senior Broking qualification) and/or progress toward ANZIIF or equivalent professional studies.

Full working rights in Australia and the ability to be based in or commute regularly to Perth, WA.

Nice to Have:

Experience within an award‑winning or larger brokerage environment, dealing with mid‑market or corporate commercial clients.

Completion of or progress toward ANZIIF CIP status, Diploma of Insurance Broking or other advanced industry qualifications.

Exposure to niche or specialised lines within general insurance (e.g. construction, professional risks, transport, or similar sectors).

Previous involvement in mentoring colleagues or contributing to business improvement projects, indicating potential for future leadership responsibilities.