Insurance Admin & Client Service Specialist (Hybrid)

Aon Corporation; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Aon is looking for candidates with general insurance experience who have a passion for client service and an interest in developing their insurance career. In this role you will provide administration support to a team of Account Brokers, assisting with client needs, renewals, and policy documentation in our Global & Corporate (Mining) segment.

This is a hybrid role with the flexibility to work from home and from our Aon office, and the environment emphasizes continuous learning, wellbeing and

Qualifications

• Client service, underwriting, claims or insurance broking experience.
• Experience supporting with client needs.
• Experience across general insurance products (highly regarded).
• Tier 1 insurance qualification or willingness to achieve this qualification upon commencement.
• Strong communication, problem solving and analytical skills.
• Excellent attention to detail.
• Desire for professional development through ongoing training.

Responsibilities

• Provide administration support to our Account Brokers regarding client insurance/risk needs.
• Communicate with clients via phone, email and face-to-face meetings to support their insurance needs.
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports.
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner.
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties.
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers.
• Enhance the client experience through outstanding customer service.

Skills

Client service

Underwriting

Claims

Insurance broking

Communication

Analytical

Attention to detail

Education

Tier 1 insurance qualification

Job description

Aon is looking for candidates with general insurance experience who have a passion for client service and an interest in developing their insurance career. In this role you will provide administration support to a team of Account Brokers, assisting with client needs, renewals, and policy documentation in our Global & Corporate (Mining) segment.

This is a hybrid role with the flexibility to work from home and from our Aon office, and the environment emphasizes continuous learning, wellbeing and