Hybrid Insurance Admin & Client Service Specialist

Aon Risk Services Australia Limited; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Aon Risk Services Australia Limited is seeking an Administration Support - Insurance (Service Specialist) to join the Global and Corporate Client Services team in a hybrid Sydney role. You will support account brokers, handle policy administration, renewals, and client communications across national and multinational corporate clients.

The role emphasizes high-quality service, collaboration with Client Managers and Executives, and ongoing development within a supportive team.

Qualifications

• Strong administration and customer service skills.
• Excellent attention to detail and organization.
• Good written and spoken communication abilities.

Responsibilities

• Provide admin support to Account Brokers.
• Communicate with clients by phone, email or in person.
• Assist with pre/post-renewal activities and quotes.
• Prepare and process policy documentation and invoices.
• Attend client meetings and support renewals, claims, tenders.
• Maintain relationships with Senior Brokers and Underwriters.
• Deliver outstanding client service and experience.

Skills

Attention to detail

Verbal and written communication

Team collaboration

Time management

Independence

Curiosity & motivation

Tools

Microsoft Office 365

Email systems

Microsoft Teams

Google Drive

Job description

Aon Risk Services Australia Limited is seeking an Administration Support - Insurance (Service Specialist) to join the Global and Corporate Client Services team in a hybrid Sydney role. You will support account brokers, handle policy administration, renewals, and client communications across national and multinational corporate clients.

The role emphasizes high-quality service, collaboration with Client Managers and Executives, and ongoing development within a supportive team.