Hybrid Insurance Support Specialist

Aon plc; Sydney; Hybrid; AUD 65,000 - 80,000; Full time

Job summary

Aon plc in Sydney is seeking a proactive Service Specialist to support a team of Account Brokers with client insurance needs. The role blends administration, client servicing and collaboration across the broker team.

You will manage quotes, endorsements, certificates, renewals and invoices, coordinate meetings, and contribute to tender processes and client renewals. A strong customer-service mindset and attention to detail are essential in this hybrid, flexible working environment.

Qualifications

• Experience in insurance administration or client servicing is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication skills (verbal and written).

Responsibilities

• Provide administration support to our Account Brokers regarding client insurance/risk needs.
• Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

Skills

Attention to detail

Verbal and written communication

Team collaboration

Time management

Independence and initiative

Curiosity and motivation

Tools

Microsoft Office 365

Email systems

Teams

Google Drive

Job description

Aon plc in Sydney is seeking a proactive Service Specialist to support a team of Account Brokers with client insurance needs. The role blends administration, client servicing and collaboration across the broker team.

You will manage quotes, endorsements, certificates, renewals and invoices, coordinate meetings, and contribute to tender processes and client renewals. A strong customer-service mindset and attention to detail are essential in this hybrid, flexible working environment.