Service Specialist

Aon plc; Australia; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Aon plc in Australia is seeking an Insurance Administration Support - Service Specialist to provide admin support to our team of Account Brokers and Client Managers with varied portfolios, ensuring accurate policy processing.

This hybrid role offers flexibility to work from home and from our Aon office, focusing on client service, policy renewals, quotations, and collaboration with Senior Brokers and Underwriters to deliver outstanding service.

Qualifications

• Experience in general insurance and client servicing.
• Strong communication and problem solving skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Provide administration support to Account Brokers regarding client insurance needs.
• Communicate with clients via phone, email, and in person to support insurance requirements.
• Draft quotations, endorsements, certificates of currency, cancellations and renewal reports.
• Prepare, lodge and invoice insurance policies accurately and timely.
• Attend client meetings and assist with tender processes, renewals and claims.

Skills

Client service

Communication

Administration

Insurance knowledge

Education

Tier 1 insurance qualification

Job description

Insurance Administration Support - (Service Specialist)

Aon is looking for candidates with general insurance experience who have a passion for client service and an interest in developing their insurance career.

In this role you will be providing support to a team of Client Executives and Client Managers with varied portfolios.

This is a hybrid role with the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Your day will be busy with a focus on client servicing which will be the key to your success!

Responsibilities:

• Provide administration support to our Account Brokers regarding client insurance/risk needs

• Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.

• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports

• Prepare, lodge, and invoice insurance policies in an accurate and timely manner

• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties

• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers

• Enhance the client experience through outstanding customer service

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

Skills and experience that will lead to success

To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.

Our ideal candidate will relate to the following

• Experience supporting Senior Brokers with their client accounts (highly regarded)

• Client service, underwriting, claims or insurance broking experience (highly regarded)

• Experience across general insurance products (highly regarded)

• Tier 1 insurance qualification or willingness to achieve this qualification upon commencement

• Strong communication, problem solving and analytical skills

• Excellent attention to detail

• Desire for professional development through ongoing training

This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues

• In addition to our comprehensive benefits package, we encourage a diverse workforce.

• Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

• Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

• We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it.

• We call this Smart Working!

• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

• As a result, at Aon, you are more connected, more relevant, and more valued.

• We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

• Please contact us to request an accommodation on [e-mail]