Instructional Designer - SAP Enable Now

DWS; Sydney; Hybride; AUD 170 000 - 220 000; Plein temps

Résumé du poste

DWS in Sydney, NSW is seeking an experienced Instructional Designer with strong SAP Enable Now to design, develop and maintain learning solutions that support adoption of Enterprise Service Management processes.

You will partner with subject matter experts, change and project teams, and business stakeholders to create engaging learning experiences, training materials and capability uplift initiatives that drive user adoption and business readiness.

Qualifications

• Hands-on SAP Enable Now to develop learning content.
• Experience creating digital learning solutions for large-scale programs.
• Strong knowledge of instructional design and adult learning principles.
• Proficient with Microsoft 365 apps and LMS.

Responsabilités

• Review LNA and validate role-based capability gaps.
• Design learning pathways, curricula and training plans.
• Develop eLearning, simulations, videos and guides.
• Apply adult learning principles to create accessible learning experiences.
• Collaborate with SMEs and stakeholders to ensure accuracy and relevance.
• Support Train-the-Trainer, UAT, go-live and post-go-live activities.
• Manage content reviews, feedback, version control and publishing.

Connaissances

Instructional design

Adult learning principles

Stakeholder engagement

Content development

Collaboration

Outils

SAP Enable Now

Description du poste

DWS is seeking an experienced Instructional Designer with very strong SAP Enable Now experience to design, develop and maintain high-quality learning solutions that support the successful adoption of Enterprise Service Management (ESM) processes and technologies. You will partner with subject matter experts, change and project teams, and business stakeholders to create engaging learning experiences, training materials and capability uplift initiatives that drive user adoption and business readiness.

Where: Sydney, NSW
Type: ACN or Max Term
Start: 2 November 2026
Length: 6 months
Style: Hybrid; 3+ days onsite
Salary: up to $1,000/day for ACN; up to $220K (inc super) for Max Term

Essential skills and experience

• Australian citizenship, with the ability to obtain and maintain required police clearances. No baseline or NV1 clearance is required.
• Hands-on experience using SAP Enable Now to develop learning content.
• Demonstrated experience developing digital learning solutions for large-scale business transformation programs.
• Strong knowledge of instructional design, adult learning principles and role-based capability development.
• Proficiency in Microsoft 365 applications and Learning Management Systems (LMS).
• Excellent stakeholder engagement, written communication and content development skills.
• Ability to work collaboratively, manage competing priorities and deliver quality assets to agreed timelines.

Highly desirable

• Experience using Microsoft Clipchamp for video development and editing.
• Experience with WalkMe Learning or other digital learning and video-authoring tools.
• Knowledge of ServiceNow and Enterprise Service Management (ESM) processes.

What you'll be doing:

• Review the Learning Needs Analysis (LNA) and validate role-based capability gaps.
• Design role-based learning pathways, curricula and training plans aligned with business processes and change impacts.
• Develop eLearning, system simulations, product videos with voice-over, Quick Reference Guides (QRGs), work instructions, facilitator guides and supporting knowledge resources.
• Apply adult learning and instructional design principles to create accessible, practical and engaging learning experiences.
• Collaborate with subject matter experts and business stakeholders to validate process accuracy, terminology, scenarios and learning content.
• Support Train-the-Trainer, User Acceptance Testing (UAT), go-live and post-go-live learning activities.
• Manage content reviews, incorporate feedback, maintain version control and prepare approved assets for publication.
• Maintain and continuously improve learning assets and knowledge resources based on business feedback, system changes and adoption insights.

About Us:

Since 1991, DWS has been helping organisations across Australia reimagine what’s possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project. We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation. Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value. At DWS, we don’t just meet expectations - we redefine them.

Applicants must hold Australian Citizenship due to security requirements.

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.