Inside Sales Team Lead – Building Supplies

Hardware & General Supplies Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Hardware & General, a long‑standing building supplies company, seeks a Team Lead – Inside Sales to drive growth with builders, tradies and developers from our Brookvale head office. You will lead a team, focus on expanding existing accounts and pursuing new business opportunities.

The role involves overseeing quotes, processing orders and supporting Field Sales while improving customer service and efficiency across branches.

Qualifications

• Your background could be in sales, account management, estimating, construction, property development, engineering, contract administration or business.
• You'll bring commercial thinking, strong planning and organisational skills, and the ability to build relationships across teams.
• You don't need to have held this exact title before or tick every box. We're looking for someone who is naturally confident, proactive, analytical and great with people — someone who can lead a team, improve how things are done and take ownership of results.
• Experience in quoting, inbound sales enquiries or building supplies would be valuable, along with the ability to learn and adapt as the business grows.

Responsibilities

• Lead, coach and develop a team of Internal Account Managers.
• Grow existing customer accounts, retain customers and develop new business.
• Oversee cross-branch quoting, order processing and quote follow-up for the Field Sales team.
• Manage incoming phone, web enquiries and ensure all customer enquiries are handled promptly and professionally, with a focus on sales opportunities.
• Monitor sales performance, KPIs and quote conversion to identify opportunities for improvement.
• Work with Field Sales, branches and internal teams to improve processes, service and business results.
• Help shape the structure, processes and future direction of the Inside Sales team.

Job description

Hardware & General, a long‑standing building supplies company, seeks a Team Lead – Inside Sales to drive growth with builders, tradies and developers from our Brookvale head office. You will lead a team, focus on expanding existing accounts and pursuing new business opportunities.

The role involves overseeing quotes, processing orders and supporting Field Sales while improving customer service and efficiency across branches.