Strategic Growth Lead – Confined Space Services

ISH24; Greater Bendigo; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Qantas Club membership

Head office in Bendigo

Job summary

ISH24 is a leading Australian confined space management provider with a Bendigo head office. We are seeking a Customer Success Manager to support East Coast clients (VIC, SA, TAS, NSW & QLD) and grow our footprint across mining, safety services and industrial operations.

You will retain and grow the existing client base, onboard new accounts, manage renewals, and shape sales strategy, reporting to the Managing Director while ensuring delivery aligns with promises.

Qualifications

• 3+ years' experience in account management, customer success or business development within mining, industrial or technical services.

Responsibilities

• Build and maintain account health for each key client, aligning with shutdown calendars and safety goals.
• Own the relationship with existing clients from onboarding and shutdown planning through to delivery review and renewal.
• Hold regular account reviews and site visits, and act early on retention risks, feedback and escalations.
• Manage renewals end to end and identify opportunities to expand services within existing accounts.
• Act as the voice of the customer, feeding back to Operations, Training and Workshop.

Skills

Account management

Business development

Sales forecasting

CRM tools

Relationship building

Negotiation

Travel willingness

Technical service understanding

Tools

CRM software

Quoting tools

Job description

ISH24 is a leading Australian confined space management provider with a Bendigo head office. We are seeking a Customer Success Manager to support East Coast clients (VIC, SA, TAS, NSW & QLD) and grow our footprint across mining, safety services and industrial operations.

You will retain and grow the existing client base, onboard new accounts, manage renewals, and shape sales strategy, reporting to the Managing Director while ensuring delivery aligns with promises.