Inside Sales Engineer

WhiteCrow Research Pvt. Ltd.; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is seeking an Inside Sales Engineer on behalf of a global client—leader in thermal energy management and pumping solutions. You will identify sales opportunities, generate leads, and prepare quotations while building strong customer relationships across industries.

You will support sales engineers, conduct market research, and maintain CRM records to ensure accurate pipeline visibility and collaborative strategy development across regions.

Qualifications

• Experience in identifying sales opportunities and pursuing new business.
• Ability to build and maintain relationships with customers.
• Comfortable working with KPIs and sales targets.

Responsibilities

• Identify Sales Opportunities: Proactively identifying and pursuing new sales opportunities through research, networking, loss accounts, and outreach.
• Lead Generation: Generating leads and qualifying prospects for external sales engineers.
• Quotations: Generating standard quotations for products, tubings, hoses, and parts.
• Customer Relationship Management: Building and maintaining strong relationships with existing and potential customers, ensuring their needs are met.
• Securing Orders: Securing orders for repeat business and simple new orders.
• Support Sales Engineers: Assisting sales engineers by setting up meetings with prospective customers and providing information.
• Market Research: Conducting market research to stay informed about industry trends and customer needs.
• Sales Reporting: Maintaining records of sales activities and pipeline status in the CRM.
• Collaboration: Working with sales colleagues to develop and implement sales strategies.

Skills

Sales experience

Industry knowledge

B2B sales

Tools

CRM systems

ERP systems

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Our client is a global leader in thermal energy management and specialized pumping solutions.

They partner with customers to address complex manufacturing challenges by delivering advanced components and integrated systems that are both responsive and predictive. Their innovative technologies are trusted across a wide range of industries, including biotechnology, pharmaceuticals, industrial manufacturing, automotive, mining, food and beverage, OEMs, and medical devices. With operations in over 60 countries, they provide robust, worldwide customer support.

As an Inside Sales Engineer, you will be responsible for...

• Identify Sales Opportunities: Proactively identifying and pursuing new sales opportunities through research, networking, loss accounts, and outreach.
• Lead Generation: Generating leads and qualifying prospects for external sales engineers.
• Quotations: Generating standard quotations for products, tubings, hoses, and parts.
• Customer Relationship Management: Building and maintaining strong relationships with existing and potential customers, ensuring their needs are being met and exceeded.
• Securing Orders: Securing orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty.
• Support Sales Engineers: Assisting sales engineers by setting up meetings with prospective customers and providing them with the necessary information and support.
• Market Research: Conducting market research to stay informed about industry trends, competitor activities, and customer needs.
• Sales Reporting: Maintaining accurate records of sales activities, customer interactions, and pipeline status in the CRM system.
• Collaboration: Working closely with sales colleagues to develop and implement effective sales strategies.
• Customer Feedback: Gathering and analyzing customer feedback to improve services and sales processes.
• Training and Development: Continuously improving knowledge of products and services, sales techniques, and industry best practices.

What you already have...

• Ideally you will have technical experience working with mechanically engineered / process equipment products or services.
• This role requires you to work with various key clients and customers - the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs.
• Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset.
• Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset.