Inside Sales & Customer Service – Hardware

Capral Aluminium; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Capral Aluminium’s Comsupply team in Belmont seeks a customer-focused role to support trade customers with product selection, quotes and orders. You will interact across phone, email and counter, advising on finishes, compatibility and alternatives to ensure smooth order progression.

You will coordinate with suppliers and warehouse staff, confirm pricing and lead times, and follow up quotations to convert enquiries into orders, maintaining accurate records.

Qualifications

• Experience supporting trade customers by phone, email, and counter activity.
• Ability to advise on product selection, finishes and alternatives.
• Good accuracy with pricing, quantities and records.
• Comfort with Excel and quoting or sales systems.
• Familiarity with window and door hardware brands is a plus.

Responsibilities

• Support fabricators, glaziers, builders, installers and other trade customers by phone, email and at the counter.
• Advise on product selection, compatibility, finishes and alternatives.
• Confirm supplier pricing, availability and lead times.
• Follow up quotations and convert enquiries into orders.
• Coordinate orders with suppliers and warehouse colleagues and maintain accurate records.

Skills

Customer service

Quoting

Sales support

Excel

Communication

Tools

Quoting software

CRM software

ERP system

Job description

Capral Aluminium’s Comsupply team in Belmont seeks a customer-focused role to support trade customers with product selection, quotes and orders. You will interact across phone, email and counter, advising on finishes, compatibility and alternatives to ensure smooth order progression.

You will coordinate with suppliers and warehouse staff, confirm pricing and lead times, and follow up quotations to convert enquiries into orders, maintaining accurate records.