Injury & Technical Claims Specialist — Hybrid

EML Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers

Corporate wellbeing program

Learning and development

EAP access

Company-wide celebration events

Annual incentive scheme

Job summary

EML Group in Sydney is seeking a Technical & Injury Management Specialist to support our NSW hospitality industry insurance (HII) team and apply technical workers’ compensation expertise to guide claims and injury management initiatives.

This permanent, full-time role offers hybrid work with up to 2 days from home per week, plus opportunities for coaching, stakeholder engagement and impact for workers and employers in a specialist organisation.

Qualifications

• Strong technical experience within the NSW workers compensation scheme.
• Experience in injury management within a fast-paced workers compensation environment.
• Strong claims management experience, particularly with long-term and litigated claims.
• Knowledge of work capacity and treatment approvals.
• Experience coaching, mentoring or providing technical support to others.
• Strong stakeholder management and relationship-building skills.
• Ability to manage competing priorities and provide practical, considered advice.

Responsibilities

• Provide technical guidance to claims teams on complex claims and legislative requirements.
• Develop and implement proactive injury management strategies.
• Provide specialist coaching and one-on-one support to claims team members.
• Support teams with complex work capacity, treatment and long-term claim decisions.
• Review claims management practices and identify emerging trends and opportunities for improvement.
• Work with Team Leaders to develop strategies that support team performance and outcomes.
• Build and maintain strong relationships with internal and external stakeholders.

Skills

Technical knowledge

Injury management

Claims management

Stakeholder management

Coaching/Mentoring

Prioritization

Job description

EML Group in Sydney is seeking a Technical & Injury Management Specialist to support our NSW hospitality industry insurance (HII) team and apply technical workers’ compensation expertise to guide claims and injury management initiatives.

This permanent, full-time role offers hybrid work with up to 2 days from home per week, plus opportunities for coaching, stakeholder engagement and impact for workers and employers in a specialist organisation.