Injury Prevention Care Coordinator - Booking & Support

Cogent Thinking; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Fitness & travel perks

Exclusive employment discount program

Hybrid working arrangements

Novated leasing & salary sacrificing

Paid parental leave (criteria applies)

Purchased leave

Close to public transport

Job summary

Cogent Thinking is seeking a Care Coordinator to provide coordination and support services to clients, ensuring excellent customer and client service delivery. The role includes telephonic appointment booking, administrative tasks, and liaison with stakeholders across health services.

You will coordinate medical appointments nationwide, follow up with practices regarding results, and respond to inquiries in line with Cogent's guidelines. Strong IT and communication skills are essential.

Qualifications

• Prior experience in Healthcare Bookings and Care Coordination.
• Hold a current and valid WWCC
• Understanding of basic medical terminology.
• Well-developed written and verbal communication skills.
• General administrative support including printing, filing, photocopying, scanning, and data entry.
• Strong customer service focus.
• IT Savvy.
• Time management skills.

Responsibilities

• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a preemployments assessments or other documentation as required.
• Completing the coordination and booking of medical appointments for a range of health services nationally.
• Following up with Health and Medical practices regarding results and upcoming assessments.
• Providing accurate, timely and concise emails or written responses in line with customer requirements and Cogent communications/service delivery guidelines.
• Using systems and databases for referrals and outgoing reports including an elite health booking system.

Skills

Healthcare bookings

Care coordination

Written & verbal comms

Customer service

IT Savvy

Time management

Education

Working With Children Check (WWCC)

Understanding of medical terminology

Tools

Elite Health booking system

Job description

Cogent Thinking is seeking a Care Coordinator to provide coordination and support services to clients, ensuring excellent customer and client service delivery. The role includes telephonic appointment booking, administrative tasks, and liaison with stakeholders across health services.

You will coordinate medical appointments nationwide, follow up with practices regarding results, and respond to inquiries in line with Cogent's guidelines. Strong IT and communication skills are essential.