Care Coordinator - Injury Prevention

Cogent Thinking; Melbourne; Hybride; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Fitness & travel perks

Exclusive employment discount program

Hybrid working arrangements

Novated leasing & salary sacrificing

Paid parental leave (criteria applies)

Purchased leave

Close to public transport

Résumé du poste

Cogent Thinking is seeking a Care Coordinator to provide coordination and support services to clients, ensuring excellent customer and client service delivery. The role includes telephonic appointment booking, administrative tasks, and liaison with stakeholders across health services.

You will coordinate medical appointments nationwide, follow up with practices regarding results, and respond to inquiries in line with Cogent's guidelines. Strong IT and communication skills are essential.

Qualifications

• Prior experience in Healthcare Bookings and Care Coordination.
• Hold a current and valid WWCC
• Understanding of basic medical terminology.
• Well-developed written and verbal communication skills.
• General administrative support including printing, filing, photocopying, scanning, and data entry.
• Strong customer service focus.
• IT Savvy.
• Time management skills.

Responsabilités

• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a preemployments assessments or other documentation as required.
• Completing the coordination and booking of medical appointments for a range of health services nationally.
• Following up with Health and Medical practices regarding results and upcoming assessments.
• Providing accurate, timely and concise emails or written responses in line with customer requirements and Cogent communications/service delivery guidelines.
• Using systems and databases for referrals and outgoing reports including an elite health booking system.

Connaissances

Healthcare bookings

Care coordination

Written & verbal comms

Customer service

IT Savvy

Time management

Formation

Working With Children Check (WWCC)

Understanding of medical terminology

Outils

Elite Health booking system

Description du poste

Cogent Thinking delivers best practice Injury Prevention and Care Coordination services that are tailored to the specific requirements of every customer. Our mission is to act early to assist companies proactively manage their workplace health through a number of health and wellbeing services.

We are seeking a Care Coordinator to provide a range of coordination and support services to Cogent’s clients and customers, ensuring excellence in and quality of customer and client service delivery.

Job Description

The responsibilities include telephonic appointment booking and administrative functions, but are not limited to:

• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a preemployments assessments or other documentation as required.
• Completing the coordination and booking of medical appointments for a range of health services nationally.
• Following up with Health and Medical practices regarding results and upcoming assessments.
• Providing accurate, timely and concise emails or written responses in line with customer requirements and Cogent communications/service delivery guidelines.
• Using systems and databases for referrals and outgoing reports including an elite health booking system.

Qualifications

We are looking for:

• Prior experience in Healthcare Bookings and Care Coordination.
• Hold a current and valid Working With Children Check (WWCC)
• Understanding of basic medical terminology.
• Well-developed written and verbal communication skills.
• General administrative support including printing, filing, photocopying, scanning, and data entry.
• Strong customer service focus.
• IT Savvy.
• Time management skills.

Additional Information

Be part of the MedHealth group, where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to www.medhealth.com.au for further details.

The benefits we offer:

• Employee initiatives for health insurance, fitness and travel perks
• Exclusive employment discount program
• Health, Wellness & Financial wellbeing
• Hybrid working arrangements
• Novated leasing and specified salary sacrificing
• Paid parental leave (criteria applies)
• Purchased leave
• Hybrid working arrangements
• Close to public transport

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun! Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

** We will not be able to support international applicants for this role.