Patient Experience & Scheduling Coordinator

MedHealth; Town of Cambridge; On-site; AUD 60,000 - 65,000; Full time

Job summary

mlcoa is an established international provider of independent medical opinions and specialist services. We are seeking a Customer Service Officer to support customers, arrange appointments with our consultant team and manage day-to-day administrative tasks.

You will work closely with the operations team to ensure smooth service delivery and high-quality customer interactions. The role emphasizes front-line customer support, appointment coordination, and proficient use of scheduling software,

Qualifications

• 2+ years frontline receptionist or customer service in medical/health industry
• Advanced Microsoft Suite and scheduling systems skills
• Strong communication and relationship-building abilities
• Ability to think critically and solve scheduling problems
• High attention to detail and organized work style
• Friendly, enthusiastic and helpful approach

Responsibilities

• Meet and greet patients and consultants
• Support day-to-day delivery of appointments
• Handle general administrative, scheduling, and booking queries
• Use the custom software to support service delivery
• Collaborate with the Customer Relationship Manager on requests
• Assist with invoicing, file preparation and other admin tasks
• Engage with customers, consultants and colleagues to ensure quality service

Skills

Front office experience

Microsoft Office

Customer service

Scheduling

Communication

Problem solving

Attention to detail

Relationship building

Tools

Microsoft Office

Job description

mlcoa is an established international provider of independent medical opinions and specialist services. We are seeking a Customer Service Officer to support customers, arrange appointments with our consultant team and manage day-to-day administrative tasks.

You will work closely with the operations team to ensure smooth service delivery and high-quality customer interactions. The role emphasizes front-line customer support, appointment coordination, and proficient use of scheduling software,