Injury Management and WHS Specialist

MA MISSION AUSTRALIA; Australia; Ibrido; AUD 99.000 - 121.000; Tempo pieno

Vantaggi offerti da questo lavoro

Not-for-profit salary packaging

Free external counselling & chaplaincy

Volunteering opportunities

Additional annual leave

Extra leave: Thank You Day & Work Ann.

Descrizione del lavoro

Mission Australia is seeking an Injury Management & WHS Specialist to coordinate person-centred return-to-work plans and manage workers’ compensation across multiple jurisdictions. You will build trusted relationships with injured staff, managers, HR, insurers and providers while leading WHS initiatives to reduce risk and support meaningful work.

This role requires liaison across states, strong planning and documentation skills, and a commitment to safety and wellbeing for our people and

Competenze

• 2+ years’ experience coordinating injury management/RTW across states or sites.
• Solid knowledge of workers’ compensation and WHS requirements across jurisdictions.
• Strong communication and relationship-building with staff, HR, insurers and providers.

Mansioni

• Be the first point of contact when an injury occurs and lodge claims promptly.
• Set up practical, person-centred return-to-work plans respecting state rules.
• Coordinate with injured staff, managers, HR, insurers and providers to remove barriers.
• Share clear updates and relevant documentation at each step.
• Monitor claims and provide simple reports to leaders for decisions.
• Identify psychosocial hazards and suggest suitable-duties options to speed recovery.
• Support WHS projects and safety initiatives to strengthen culture.
• Complete national police history checks and required clearances before starting.

Conoscenze

RTW coordination

WHS knowledge

communication

data & reporting

Strumenti

SOLVinury

SOLVInjury

Descrizione del lavoro

Full Time, Permanent Role Location: Flexible State Location with Work from Home Options! Salary starting from $110,000 + Super + NFP Salary Packaging Benefits Salary is dependent on skills and experience

Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join Mission Australia as an Injury Management & WHS Specialist and strengthen a culture of safety and wellbeing so our people can serve communities with confidence. In this role you will coordinate person‑centred return‑to‑work plans, navigate workers’ compensation across multiple jurisdictions, build trusted relationships with injured staff, insurers and leaders, and lead WHS initiatives that reduce risk and support sustainable, meaningful work; keeping our purpose at the heart of every decision.

Your key responsibilities

• Be the first point of contact when an injury happens; lodging claims promptly and setting up practical, person‑centred return‑to‑work plans.
• Ensure compliance across states by applying the right workers’ compensation rules, keeping records accurate, and managing wage payments and reimbursements.
• Partner with people, not just processes; working closely with injured team members, managers, HR, insurers and providers to remove barriers and support a safe, sustainable return to meaningful work.
• Keep everyone informed by sharing clear updates and the right documents at each step so decisions are easy and recovery stays on track.
• Track outcomes and share insights; monitoring claims, spotting what’s working, and providing simple reports that help leaders make good decisions.
• Reduce risk and promote wellbeing by identifying trends and psychosocial risks, suggesting suitable‑duties options, and highlighting cost‑effective supports that speed recovery.
• Contribute to safety initiatives by supporting WHS projects and process improvements that strengthen our culture of safety and wellbeing so our people can keep serving communities.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Requirements for success

• Return to Work (RTW) Coordinator training for applicable states (or willingness to complete promptly); HSR training/Cert IV WHS is highly regarded.
• 2+ years’ experience coordinating injury management/RTW, ideally in an insurer or large multi‑site organisation.
• Solid working knowledge of workers’ compensation and WHS requirements across multiple jurisdictions.
• Experience with risk/incident reporting platforms and injury management software (e.g., SOLVInjury), with accurate record‑keeping.
• Clear, compassionate communication and the ability to build trust with injured workers, leaders, HR, insurers and providers.
• Strong planning, time management and attention to detail to manage claims, payments, reimbursements and documentation.
• Ability to identify trends and psychosocial hazards, apply practical controls, and solve problems to support safe, sustainable return to work.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

Thank you

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.