Residential Recovery Worker

Iaawg; Sydney; On-site; AUD 82,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Counselling support

Volunteering opportunities

Fitness passport

Extra annual leave

Leave for special days

Job summary

Mission Australia in New South Wales seeks a Residential Recovery Worker for the HASI Plus program in Eastwood. You will provide person-centred recovery support, case management, and transition planning in a 24/7 on-site residential setting.

Work closely with clinical partners and community services to help residents achieve independence and wellbeing. Role requires a degree or Certificate IV in related fields, experience in mental health, and ability to engage with diverse stakeholders.

Qualifications

• A degree in Human Services, Social Work, Social Sciences, Psychology, or a related field, or a minimum Certificate IV in Community Services, Mental Health, or similar.
• Experience working in mental health, community services, homelessness, aged care, alcohol and other drug services, or similar support environments.
• Sound understanding of recovery oriented practice and a commitment to supporting people to achieve goals through a strengths based approach.
• Strong communication and interpersonal skills with the ability to build trust, rapport, and positive working relationships with clients and stakeholders.
• Resilience, patience, and confidence working alongside people experiencing complex and changing mental health challenges.
• Demonstrated ability to maintain strong professional boundaries, manage competing priorities, and complete administrative requirements accurately.
• Availability to work a rotating 24/7 roster including overnight, weekend, and public holiday shifts.
• First Aid & CPR certificate.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Responsibilities

• Provide person centred support with daily living activities, including cooking, cleaning, accessing public transport, attending appointments, and building independent living skills.
• Deliver recovery focused case management and support residents to work towards goals identified in their individual support plans.
• Complete intake, registration, assessment, and referral processes while maintaining accurate and timely documentation.
• Support medication management processes, including medication administration support and related record keeping in line with organisational requirements.
• Develop and review holistic, strengths based individual support plans that promote recovery, wellbeing, and independence.
• Assist residents with transition planning, helping them move into independent living or access other appropriate services and supports.
• Build and maintain effective partnerships with clinical teams, NDIS providers, community organisations, and other stakeholder groups to achieve positive client outcomes.

Skills

Communication

Interpersonal skills

Resilience

Time management

Education

Bachelor's degree or higher in Human Services/Social Work/Psychology

Certificate IV in Community Services or Mental Health

Job description

• Max Term Full Time Contract to 30 June 2027 with possibility of extension
• Location: Wallumetta (Eastwood) NSW 2122
• Salary: $81,903 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Support people in recovery to build independence, wellbeing, and meaningful community connections through Mission Australia's HASI Plus program in Eastwood, NSW. HASI Plus is a supported accommodation service providing high intensity clinical and psychosocial support to people living with severe or persistent mental illness, helping them strengthen daily living skills, improve health outcomes, maintain stable housing, and work towards their personal recovery goals. As a Residential Recovery Worker, you will provide person centred support within a recovery focused framework, empowering residents to build confidence, increase independence, and actively participate in their community. Working closely with clinical partners, support networks, and internal teams, you will play an important role in creating positive outcomes for people navigating complex mental health challenges. This is an on-site position operating across a 24/7 roster, including days, nights, weekends, and public holidays. This is a maximum term opportunity through to 30 June 2027, offering the chance to make a genuine difference every day by supporting residents with daily living activities, case management, community engagement, and transition planning in a safe and supportive residential environment.

Your Key Responsibilities

• Provide person centred support with daily living activities, including cooking, cleaning, accessing public transport, attending appointments, and building independent living skills.
• Deliver recovery focused case management and support residents to work towards goals identified in their individual support plans.
• Complete intake, registration, assessment, and referral processes while maintaining accurate and timely documentation.
• Support medication management processes, including medication administration support and related record keeping in line with organisational requirements.
• Develop and review holistic, strengths based individual support plans that promote recovery, wellbeing, and independence.
• Assist residents with transition planning, helping them move into independent living or access other appropriate services and supports.
• Build and maintain effective partnerships with clinical teams, NDIS providers, community organisations, and other stakeholder groups to achieve positive client outcomes.

Requirements for Success

• A degree in Human Services, Social Work, Social Sciences, Psychology, or a related field, or a minimum Certificate IV in Community Services, Mental Health, or similar.
• Experience working in mental health, community services, homelessness, aged care, alcohol and other drug services, or similar support environments.
• Sound understanding of recovery oriented practice and a commitment to supporting people to achieve goals through a strengths based approach.
• Strong communication and interpersonal skills with the ability to build trust, rapport, and positive working relationships with clients and stakeholders.
• Resilience, patience, and confidence working alongside people experiencing complex and changing mental health challenges.
• Demonstrated ability to maintain strong professional boundaries, manage competing priorities, and complete administrative requirements accurately.
• Availability to work a rotating 24/7 roster including overnight, weekend, and public holiday shifts.
• First Aid & CPR certificate.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.