Case Manager: Return-to-Work & Recovery Specialist

Eml Group; Central Coast Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP

Job summary

EML is seeking a compassionate claims professional to join our IfNSW RIS team in Gosford, managing a portfolio of NSW Police workers compensation claims. You will liaise with injured workers, employers and health professionals, and help create strategic plans to support return-to-work and wellness in a durable and safe fashion.

This is a full-time, permanent position based in our Gosford office with flexibility to work from home up to 2 days.

Qualifications

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
• The ability to thrive in a fast paced, collaborative team?
• Good computer literacy with the ability to learn new systems?
• Creativity, curiosity and initiative when engaging with stakeholders?

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Job description

EML is seeking a compassionate claims professional to join our IfNSW RIS team in Gosford, managing a portfolio of NSW Police workers compensation claims. You will liaise with injured workers, employers and health professionals, and help create strategic plans to support return-to-work and wellness in a durable and safe fashion.

This is a full-time, permanent position based in our Gosford office with flexibility to work from home up to 2 days.