Infrastructure IT Engineer - Onsite & AV Support

Palo Alto Networks; Williamstown; On-site; AUD 70,000 - 90,000; Full time

Job summary

Palo Alto Networks in Melbourne Office is seeking an enthusiastic IT Admin/Systems Engineer to join the infrastructure team. You will troubleshoot hardware and software issues, maintain critical IT systems, and work with senior staff to support Windows, MacOS, and cloud environments.

The role emphasizes learning automation, applying SOPs, and delivering reliable IT/AV support across Australia and New Zealand users onsite, with remote support for JAPAC regions.

Qualifications

• Proven ability to troubleshoot hardware and software issues across multiple platforms.
• Experience supporting Windows and MacOS environments in a corporate setting.
• Familiarity with cloud environments and basic admin tasks.
• Willingness to learn automation and follow SOPs consistently.

Responsibilities

• Troubleshoot hardware and software issues.
• Maintain and monitor critical IT systems.
• Support Windows, MacOS, and cloud environments for users.
• Collaborate with senior staff to implement SOPs and pursue automation initiatives.

Skills

Troubleshooting

Windows

MacOS

Cloud

Automation

Job description

Palo Alto Networks in Melbourne Office is seeking an enthusiastic IT Admin/Systems Engineer to join the infrastructure team. You will troubleshoot hardware and software issues, maintain critical IT systems, and work with senior staff to support Windows, MacOS, and cloud environments.

The role emphasizes learning automation, applying SOPs, and delivering reliable IT/AV support across Australia and New Zealand users onsite, with remote support for JAPAC regions.