Information Officer

Randwick City Council; Randwick City Council; On-site; AUD 74,000 - 86,000; Full time

Benefits offered by this job

12% superannuation

Job summary

Randwick City Council is seeking an Information Officer on a maximum term contract for 12 months in the Eastern Suburbs of Sydney. The role supports service delivery by handling customer requests, documenting management, and facilitating access to online services.

The Information Management & Technology team requires knowledge of records management concepts and relevant software. Applicants should have a Certificate IV in Records Management or IT and a background in local government processes.

Qualifications

• Knowledge of records management concepts and local government practices.
• Experience using records and information management software applications.
• Ability to balance processing and customer service tasks.

Responsibilities

• Manage incoming electronic correspondence and triage requests for urgency and sensitivity.
• Register documents to quality standards and route for action.
• Maintain customer identification records and assist with external access to services.
• Monitor support tickets and escalate as needed; handle walk-in service requests.

Skills

Records management

Information governance

Customer support

Education

Certificate IV in Records Management or IT

Tools

Document management system

Job description

Status: Temporary Full-Time (35 hours per week) - 12-month maximum term contract

Salary: $74,433.71 to $85,598.77 per annum + 12% superannuation

Encouraging and productive culture

Join an innovative and creative team

Vibrant and innovative Eastern Suburbs Council

Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Information Management & Technology (IM&T) team is seeking Information Officer on a maximum term contract for 12 months.

Purpose:

The purpose of the Information Officer role is to support service delivery across all Council services, by:

facilitating the flow of requests from customers to all service delivery units across Council

provide service support for internal customers using information applications

provide support to external customers accessing Council online services

ensuring efficient and compliant management of Council information and record holdings.

About the role:

Manage the incoming flow of electronic correspondence from the community and customers of Council, performing triage and assessment of each request to determine its urgency and sensitivity and clarifying any details as required with the customer.

Register documents to the required quality standard in the document management system and route to the appropriate Business Unit for further action.

Maintain customer identification name and address records including facilitating login details to Council online systems and resolving issues with external customer access to services.

As part of a rotating roster, monitor the Information Management (IM) support ticket queue and either action the request or **escalate** to an appropriate officer for further follow up; and manage walk in customer requests for service at the IM service point.

About you:

Knowledge through Certificate IV in Records Management, Information Technology or a related discipline, or equivalent professional experience that provides equivalent knowledge.

Ability to effectively use customer, records and information management software applications commonly used in local government.

Ability to manage a combination of process and support tasks to deliver customer focused support services.

Knowledge of the concepts of records and information management and how they would apply to local government.