Inclusive Employment Coach

Help; Toowoomba Regional; Presencial; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary sacrificing benefits up to $15,

Certificate IV in Community Services

Professional development and mentoring

Service Award Program

Employee Assistance Program (EAP)

Resumo da oferta

Help is seeking a dedicated Coach to support people with disability across Toowoomba and surrounding regions. You will mentor participants to overcome barriers, develop tailored plans, and foster a work-ready mindset to secure sustainable employment.

You will manage a caseload, collaborate with inclusive employers, connect participants with training, and help build durable career paths while supporting employers to adopt inclusive practices.

Qualificações

• Prior Employment Services experience will be highly regarded.
• Strong customer service and relationship-building through proactive outreach.
• Demonstrated ability working towards targets and KPIs.
• Strong communication and interpersonal skills.
• Problem solving and conflict resolution.
• Strong administration and computer skills – ability to learn technical systems.
• Resilient in nature and ability to thrive in a continuously changing environment.

Responsabilidades

• Ensure each participants’ individual needs and aspirations for employment are at the centre of your focus
• Effectively support a caseload of participants, by providing support, guidance, and direction
• Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed and Help Enterprises requirements.
• Deliver coaching and support to participants in line with the Help Service Delivery Model
• Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs.
• Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs
• Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
• Create sustainable job opportunities and career paths for participants via relationships with local employers
• Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.

Conhecimentos

Customer service

Relationship building

KPIs targets

Communication skills

Problem solving

Administrative skills

Computer literacy

Descrição da oferta de emprego

Help is seeking a dedicated Coach to support people with disability across Toowoomba and surrounding regions. You will mentor participants to overcome barriers, develop tailored plans, and foster a work-ready mindset to secure sustainable employment.

You will manage a caseload, collaborate with inclusive employers, connect participants with training, and help build durable career paths while supporting employers to adopt inclusive practices.