Employment Coach - Toowoomba

Help Enterprises; Toowoomba Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑sac

Meal & entertainment allowance up to $

Flexibility for work-life balance

Professional training & mentoring

Career development opportunities

Certificate IV in Community Services

Service Award Program

EAP (confidential support)

Job summary

Help Enterprises is seeking a Coach for its Employment Services in Toowoomba and broader region. The role centers on mentoring participants with disability, developing tailored action plans, and helping them secure sustainable work opportunities.

You will work with internal and external partners to connect clients with training, support services and inclusive employers, while meeting program KPIs and delivering high-quality coaching and guidance.

Qualifications

• Experience in Employment Services or related client support role.
• Strong customer service and relationship-building abilities.
• Ability to work toward KPIs and targets.
• Excellent communication and interpersonal skills.
• Problem solving and conflict resolution capabilities.
• Strong admin and computer skills; quickly learn new systems.

Responsibilities

• Place participants at the centre of employment plans and goals.
• Caseload support with guidance and direction to participants.
• Meet individual and team KPIs per program requirements.
• Deliver coaching aligned with the Service Delivery Model; build trust with participants.
• Link participants to training, qualifications and support services.
• Collaborate with Inclusion Specialists to engage inclusive employers.

Skills

Prior Employment Services experience

Customer service

Relationship building

Targets / KPIs

Communication skills

Problem solving

Administration

Computers / systems

Job description

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 58 years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, community connection, or anything in between – we work step by step alongside every individual to achieve their goals. We do this with the help of our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams. Help provides an ecosystem of opportunity.

What’s in it for you?

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

• Excellent salary sacrificing benefits! Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
• An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
• Access specialist and accredited training, professional mentoring, and ongoing coaching
• Benefit from opportunities for professional development and career advancement
• Learn while you work with the opportunity to gain a Certificate IV in Community Services
• Celebrate your milestones through our dedicated Service Award Program
• Access free and confidential support through our Employee Assistance Program (EAP)
• A job where every day is different and you will positively contribute to the lives of people with disability

About the opportunity

The Coach plays a vital role in delivering HELP’s Employment Services Strategy, which is focused on improving sustainable employment outcomes for people with disability. This position centres on mentoring participants to overcome and manage barriers by developing tailored, individualised plans and fostering a work-ready mindset.A Coach puts the participant at the forefrontof our service delivery, providing support and guidance to help them secure suitable and sustainable employment opportunities.

Your key responsibilities will include but are not limited to:

• Ensure each participants’ individual needs and aspirations for employment are at the centre of your focus
• Effectively support a caseload of participants, by providing support, guidance, and direction
• Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed and Help Enterprises requirements.
• Deliver coaching and support to participants in line with the Help Service Delivery ModelBuild rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs.
• Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs
• Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
• Create sustainable job opportunities and career paths for participants via relationships with local employers
• Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.

This position is Full-Time based in the following areas:Toowoomba and the wider region

About you:

You care about people and want a job that makes a difference. We are seeking motivated and values driven individuals to join our Inclusive Employment Australia division as a Coach. Your care and dedication to each participant will be evident by the hard work you put in:

• Prior Employment Services experience will be highly regarded
• Strong customer service and relationship building skills through reverse marketing activities, sales and cold calling
• Demonstrated ability working towards targets and KPIs
• Strong communication and interpersonal skills
• Problem solving and conflict resolution
• Strong administration and computer skills – ability to learn technical systems
• Resilient in nature and ability to thrive in a continuously changing environment

Contact: To learn more about this opportunity please contact the Recruitment team on: ***********@helpenterprises.com.au

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

Help strongly encourages applications from people of diverse cultural backgrounds, people with disability, Aboriginal and Torres Strait Islander peoples, and individuals of all identities and experiences. We are committed to inclusion, accessibility, and equal opportunity employment.

If you would like to learn more about working for us or what we do, we encourage you to visit www.help.org.au or follow us onLinkedIn