Inclusive Employment Coach | Help People with Disability

Help Enterprises; Mulloon; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary sacrifice benefits

Meal/entertainment allowance

Inclusive work environment

Professional development

Certificate IV in Community Services

Service Award Program

Employee Assistance Program

Job summary

Help Enterprises is seeking a dedicated Coach for our Inclusive Employment Australia division, based in Miranda, NSW. This full-time role guides participants through their employment journey, building readiness, overcoming barriers, and creating tailored plans to help secure sustainable work.

You will mentor participants, collaborate with employers and internal teams, and monitor progress against milestones. A focus on outcomes, customer service, and relationship-building will be essential.

Qualifications

• Prior Employment Services experience recommended.
• Strong communication and interpersonal skills.
• Ability to meet targets and KPIs.

Responsibilities

• Ensure each participant's individual needs and aspirations for employment are at the centre of your focus.
• Effectively support a caseload of participants, by providing support, guidance, and direction.
• Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed and Help Enterprises requirements.
• Deliver coaching and support to participants in line with the Help Service Delivery Model.
• Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs.
• Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs.
• Monitor participant and placement progress, including 4, 12, 26, and 52-week milestones, reporting risks promptly to relevant team members.
• Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
• Create sustainable job opportunities and career paths for participants via relationships with local employers.
• Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.

Skills

Customer service

Sales & cold calling

KPIs

Communication

Problem solving

Administration

Job description

Help Enterprises is seeking a dedicated Coach for our Inclusive Employment Australia division, based in Miranda, NSW. This full-time role guides participants through their employment journey, building readiness, overcoming barriers, and creating tailored plans to help secure sustainable work.

You will mentor participants, collaborate with employers and internal teams, and monitor progress against milestones. A focus on outcomes, customer service, and relationship-building will be essential.