Inclusive Employment Coach — Help People Thrive

IntoWork; Toowoomba Regional; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary sacrifice benefits

Meal/entertainment expenses allowance

Flexible work-life balance

Training and mentoring opportunities

Certificate IV in Community Services

Descripción de la vacante

Help Enterprises is seeking a Coach in Toowoomba and the wider region to deliver our Employment Services Strategy. You will mentor participants to overcome barriers, develop tailored action plans, and foster a work-ready mindset, placing participants at the centre of service delivery.

You will manage a caseload, connect participants with training and support services, collaborate with inclusion specialists and employers to create sustainable job opportunities while helping employers adopt

Formación

• Prior Employment Services experience will be highly regarded
• Strong customer service and relationship building skills through reverse marketing activities, sales and cold calling
• Demonstrated ability working towards targets and KPIs
• Strong communication and interpersonal skills
• Problem solving and conflict resolution
• Strong administration and computer skills – ability to learn technical systems
• Resilient in nature and ability to thrive in a continuously changing environment

Responsabilidades

• Ensure each participants’ individual needs and aspirations for employment are at the centre of your focus
• Effectively support a caseload of participants, by providing support, guidance, and direction
• Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed and Help Enterprises requirements
• Deliver coaching and support to participants in line with the Help Service Delivery Model
• Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs
• Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs
• Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities
• Create sustainable job opportunities and career paths for participants via relationships with local employers
• Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace

Conocimientos

Customer service

Relationship building

Target oriented

Communication skills

Problem solving

Administration

Adaptability

Descripción del empleo

Help Enterprises is seeking a Coach in Toowoomba and the wider region to deliver our Employment Services Strategy. You will mentor participants to overcome barriers, develop tailored action plans, and foster a work-ready mindset, placing participants at the centre of service delivery.

You will manage a caseload, connect participants with training and support services, collaborate with inclusion specialists and employers to create sustainable job opportunities while helping employers adopt