Inbound Sales Support Officer

SG Fleet AU; Sydney; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Wellness days

Paid parental leave 20 weeks

Milestone rewards

Career progression

Learning budget + LinkedIn Learning

Volunteer days

Job summary

SG Fleet AU is seeking a customer-focused inbound call centre professional in Sydney to deliver exceptional service as the first impression of the SG Fleet Group. You will qualify inquiries and direct them to the appropriate units with a friendly, helpful approach.

You will work with the Novated sales and Operations teams to support enquiries from prospective customers and existing clients, maintaining accurate records and ensuring timely follow-up.

Qualifications

• Excellent communication both verbal and written.
• Highly organised with the ability to juggle multiple tasks.
• Computer literacy with basic administration skills.
• Customer service experience desirable, preferably gained in a call centre environment with a sales focus.
• Experience in Microsoft Office Suite including excel.

Responsibilities

• Act as the first point of contact for all incoming enquiries received via phone and email.
• Direct the day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained.
• Prequalify sales opportunities to ascertain key information regarding the customer or prospect. Support process efficiency by recording detailed notes in the system.
• Enter customer data across multiple platforms maintaining the integrity and currency of customer information.
• Sales administrative activities supporting the Novated team efficiency and its ability to achieve targets.
• Utilise systems, tools, training and coaching available to continuously improve sales and servicelevels

Skills

Communication skills

Organization skills

Administration skills

Customer service experience

Microsoft Excel

Tools

Microsoft Office

Job description

Job Description

This position is responsible for providing exceptional customer experience in an inbound call centre environment representing the first impression of the SG Fleet Group. Qualifying inbound enquiries and direct them to the appropriate business units with a friendly, helpful manner. The team is the first point of contact for prospective sales enquiries along with customers who have placed an order and works closely with Novated sales and Operations.

Job Requirements

• Excellent communication both verbal and written


• Highly organised with the ability to juggle multiple tasks


• Computer literacy with basic administration skills


• Customer service experience desirable, preferably gained in a call centre environment with a sales focus


• Experience in Microsoft Office Suite including excel

Job Responsibilities

• Act as the first point of contact for all incoming enquiries received via phone and email


• Direct the day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained


• Prequalify sales opportunities to ascertain key information regarding the customer or prospect. Support process efficiency by recording detailed notes in the system


• Enter customer data across multiple platforms maintaining the integrity and currency of customer information


• Sales administrative activities supporting the Novated team efficiency and its ability to achieve targets


• Utilise systems, tools, training and coaching available to continuously improve sales and servicelevels

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year


• We offer industry leading 20 weeks paid parental leave


• Monetary service milestone awards


• Career progression opportunities


• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more


• Two paid volunteer days each year


• Health and wellbeing support including a subsidy and an Employee assistance Program

Salary

62000 - 62000 AUD (yearly)