Inbound Sales Pro: Quick Conversions & CRM Mastery

swaggie; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

swaggie in Melbourne is seeking an Inbound Sales Specialist to manage and convert inbound enquiries into qualified opportunities. You will be the first contact for prospects, delivering timely responses, accurate information, and a superior customer experience.

You will use CRM tools (HubSpot/Salesforce), collaborate with marketing, prepare proposals, and schedule product demos. A 2+ year background in sales or customer service is preferred.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• 2+ years of experience in sales, customer service, or related roles.
• Familiarity with CRM systems and digital communication tools.
• Proven ability to manage and update CRM systems with a high degree of accuracy.
• Experience in preparing sales proposals, quotes, and presentations.

Responsibilities

• Respond promptly to inbound enquiries via phone, email, and digital channels, aiming for a <2-hour response time.
• Qualify leads using frameworks (e.g., BANT) and assign to appropriate sales pipelines.
• Understand customer needs and provide tailored solutions.
• Prepare proposals, quotes, and presentations as required.
• Schedule product demos and coordinate with internal teams for technical support.
• Maintain accurate records in CRM and generate weekly lead/KPI reports.

Skills

Communication

Customer service

CRM systems

MS Office

Lead qualification

Data analysis

Education

Bachelor’s degree in Business/Marketing

Tools

HubSpot

Salesforce

Job description

swaggie in Melbourne is seeking an Inbound Sales Specialist to manage and convert inbound enquiries into qualified opportunities. You will be the first contact for prospects, delivering timely responses, accurate information, and a superior customer experience.

You will use CRM tools (HubSpot/Salesforce), collaborate with marketing, prepare proposals, and schedule product demos. A 2+ year background in sales or customer service is preferred.