Hybrid Customer Experience Specialist

FleetPartners Group; North Sydney Council; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

27 days annual leave

Hybrid working

Dress for your Day

16 weeks parental leave

Career development

Rewards program

Extensive employee benefits

Job summary

FleetPartners Group in North Sydney is seeking a Customer Experience Consultant to own inquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes.

You’ll build rapport over the phone or in person, manage a mix of inbound cases, and contribute to a positive, professional customer experience. Hybrid work with 3 days in office and strong development opportunities.

Qualifications

• Experience in a customer service environment - call centre/retail/hospitality.
• Proven ability to resolve complex or ambiguous customer issues.
• Excellent verbal and written communication skills.
• Customer-focused mindset with a commitment to quality service.

Responsibilities

• Manage and prioritise a combination of inbound phone and email-based customer cases.
• Develop rapport over the phone or face to face to foster relationships.
• Identify complex problems and resolve them or escalate when needed.

Skills

Customer service

Communication

Problem solving

Job description

FleetPartners Group in North Sydney is seeking a Customer Experience Consultant to own inquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes.

You’ll build rapport over the phone or in person, manage a mix of inbound cases, and contribute to a positive, professional customer experience. Hybrid work with 3 days in office and strong development opportunities.