Growth-Oriented Insurance Retention Specialist

Youi Insurance

Sunshine Coast Regional

On-site

AUD 60,000 - 70,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Performance incentives

22 days annual leave

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Job summary

Youi Insurance is hiring for a full-time in-office role based in Sippy Downs. You will take inbound calls from customers reviewing renewals or considering cancellation, explaining cover and pricing, and guiding informed decisions.

You will stay calm under pressure and follow scripts while targeting retention and performance goals. Develop your skills through ongoing coaching and measurable development opportunities, with a focus on delivering value to customers and building career progression

Qualifications

Excellent communication skills and active listening.
Ability to explain insurance cover, pricing and value clearly.
Calm and professional under pressure; handling emotional calls.

Responsibilities

Take inbound calls from customers reviewing renewals or considering cancellation.
Explain cover, pricing and value clearly so customers can make informed decisions.
Adjust cover within approved guidelines where appropriate.
Work toward retention and performance targets, with results reviewed and coached regularly.
Follow structured scripts and compliance requirements to ensure decisions are accurate and fair.
Handle back-to-back conversations that can be emotional, without letting one call affect the next.
Stay focused and consistent across your shift.