Inbound Glass Sales Specialist — Hybrid & High-Earning

O'Brien Glass Industries Limited; Sydney; Hybrid; AUD 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid work option

Onsite parking

Health insurance discounts

Rewards program

Training provided

Employee discounts

Job summary

O’Brien Glass Industries Limited is seeking a customer-focused contact centre professional to handle urgent glass repair/support calls. You’ll assess needs in real time, schedule repairs, and confidently recommend value-added products to improve safety and visibility.

The role emphasizes quick thinking, rapport-building, and guiding customers to the right outcomes within a structured, supportive team. Hybrid work is available after onboarding.

Qualifications

• Experience in sales or contact centres is highly regarded.
• Ability to confidently guide customers to the right solution.
• Comfortable using multiple computer systems.

Responsibilities

• Take inbound calls and assess customer needs in real time
• Book glass repair and replacement appointments
• Recommend and sell value‑added products
• Handle objections and provide solutions with confidence
• Work towards clear performance and sales targets
• Thrive in a structured, supportive team environment

Skills

Customer service

Sales experience

Handling objections

Job description

O’Brien Glass Industries Limited is seeking a customer-focused contact centre professional to handle urgent glass repair/support calls. You’ll assess needs in real time, schedule repairs, and confidently recommend value-added products to improve safety and visibility.

The role emphasizes quick thinking, rapport-building, and guiding customers to the right outcomes within a structured, supportive team. Hybrid work is available after onboarding.