Inbound Sales Consultant - Glazing Division

O'Brien; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus schemes

Job summary

O’Brien Glass is seeking an Inbound Sales Consultant for the Glazing Division, based at the Tullamarine Branch. You will support customers across phone, online and chat with care and professionalism, guiding them through enquiries for residential glass repairs and replacements.

You’ll coordinate appointments, provide quotations, and build glazing product knowledge while contributing to after-hours planning and glazier coordination where needed. This is a national role within Australia.

Qualifications

• Proven customer service experience, preferably in calls or face-to-face interactions.
• Good communication and active listening abilities.
• Able to learn new systems and provide accurate information.

Responsibilities

• Handle inbound and outbound customer calls with empathy and professionalism.
• Arrange appointments and guide customers through the booking process.
• Provide accurate quotations and confirm details with customers.
• Record and code customer details in the systems.
• Build glazing product knowledge to assist customers.
• Support after-hours planning and coordination as required.

Skills

Strong work ethic

Customer service experience

Communication skills

Computer literacy

Saturday flexibility

Job description

Inbound Sales Consultant - Glazing Division

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Join a trusted Australian brand helping customers with their glass repair and replacement needs.

Based in our Tullamarine Branch, you’ll be part of the O’Brien® Glass Glazing Solutions Team—supporting customers across phone, online and chat channels with care, confidence and professionalism.

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Join a trusted Australian brand helping customers with their glass repair and replacement needs.

Based in our Tullamarine Branch, you’ll be part of the O’Brien® Glass Glazing Solutions Team—supporting customers across phone, online and chat channels with care, confidence and professionalism.

About the Role

As an Inbound Sales Consultant, you’ll be the first point of contact for customers seeking help with residential glass repair and replacement.

You’ll guide customers through enquiries covering windows, doors, shower screens, splashbacks, mirrors, pet doors and tinting, using the O’Brien® Sales DNA approach to understand their needs and secure appointments with our glaziers.

This is a National Inbound Sales role, supporting customers across Australia.

You’ll also assist with after‑hours planning, dispatching and glazier coordination (where applicable).

What You’ll Do

• Handle inbound and outbound customer calls with professionalism and empathy
• Arrange appointments and support customers through the booking process
• Listen actively, understand customer needs and provide accurate quotations
• Discuss questions, resolve concerns and escalated when required
• Record customer details accurately and code all calls in our systems
• Continue building your glazing product knowledge
• Support after‑hours planning, dispatching and glazier coordination (where required)

What We’re Looking For

• Strong work ethic, reliability and the ability to work independently and in a team
• Previous customer service experience (phone or face‑to‑face)
• Confident communicator with strong listening and rapport‑building skills
• Solid computer skills and the ability to learn new systems quickly
• Flexibility to work some Saturdays when required

Why Work With O’Brien® Glass?

• A respected Australian brand with over 100 years helping customers
• Part of Belron—offering global career pathways and long‑term opportunities
• Supportive team culture built on respect, care and collaboration
• Quarterly performance bonuses
• Multiple shift options available, working around hours of 8.00am - 7.00pm Fulltime and Some Saturdays as required.
• Work from our Tullamarine Branch, supporting customers nationally

Interested?

If you enjoy helping customers and thrive in a busy, supportive environment, we’d love to hear from you. Join our glazing team and play a key role in helping customers resolve their glass repair and replacement needs.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents