Inbound Sales Consultant - Glazing Division

O'Brien Glass Industries Limited; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Job summary

O’Brien Glass Industries Limited is seeking an Inbound Sales Consultant at our Tullamarine branch in Australia. You will be the first point of contact for residential glass repair and replacement inquiries, guiding customers through windows, doors, splashbacks, and more with care and professionalism.

This national inbound role involves booking appointments, providing accurate quotations, and coordinating with glaziers.

Qualifications

• Experience in customer service settings, handling inquiries via phone or chat.
• Strong communication and listening skills to build rapport with customers.
• Ability to learn new systems quickly and use a CRM effectively.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Arrange appointments and support customers through the booking process.
• Provide accurate quotations after listening to customer needs.
• Resolve questions and concerns and expedite when required.
• Record customer details accurately in systems.
• Build glazing product knowledge over time.
• Support after-hours planning and coordination with glaziers as needed.

Skills

Customer service

Communication skills

Active listening

Computer skills

Tools

CRM systems

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Join a trusted Australian brand helping customers with their glass repair and replacement needs.

Based in our Tullamarine Branch , you’ll be part of the O’Brien® Glass Glazing Solutions Team—supporting customers across phone, online and chat channels with care, confidence and professionalism.

About the Role

As an Inbound Sales Consultant, you’ll be the first point of contact for customers seeking help with residential glass repair and replacement.

You’ll guide customers through enquiries covering windows, doors, shower screens, splashbacks, mirrors, pet doors and tinting, using the O’Brien® Sales DNA approach to understand their needs and secure appointments with our glaziers.

This is a National Inbound Sales role , supporting customers across Australia.

You’ll also assist with after‑hours planning, dispatching and glazier coordination (where applicable).

What You’ll Do

• - Handle inbound and outbound customer calls with professionalism and empathy
• - Arrange appointments and support customers through the booking process
• - Listen actively, understand customer needs and provide accurate quotations
• - Discuss questions, resolve concerns and expedite when required
• - Record customer details accurately and code all calls in our systems
• - Continue building your glazing product knowledge
• - Support after‑hours planning, dispatching and glazier coordination (where required)

What We’re Looking For

• - Strong work ethic, reliability and the ability to work independently and in a team
• - Previous customer service experience (phone or face‑to‑face)
• - Confident communicator with strong listening and rapport‑building skills
• - Solid computer skills and the ability to learn new systems quickly
• - Flexibility to work some Saturdays when required

Why Work With O’Brien® Glass?

• - A respected Australian brand with over 100 years helping customers
• - Part of Belron—offering global career pathways and long‑term opportunities
• - Supportive team culture built on respect, care and collaboration
• - Quarterly performance bonuses
• - Multiple shift options available, working around hours of 8.00am - 7.00pm Fulltime and Some Saturdays as required.
• - Work from our Tullamarine Branch , supporting customers nationally

Interested?

If you enjoy helping customers and thrive in a busy, supportive environment, we’d love to hear from you. Join our glazing team and play a key role in helping customers resolve their glass repair and replacement needs.

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At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.