Inbound Sales Consultant - Glazing Division

Belron; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Quarterly bonuses

Tullamarine branch role

Nationwide customer support

Job summary

O’Brien Glass is seeking an Inbound Sales Consultant at our Tullamarine branch to guide residential glass repair and replacement inquiries. You will manage bookings, provide quotations and coordinate with glaziers, supporting customers across Australia.

The role requires strong communication, customer service experience, and the ability to learn new systems quickly. Flexible shifts including some Saturdays are available in a nationwide service network.

Qualifications

• Previous customer service experience (phone or face-to-face).
• Confident communicator with strong listening and rapport-building skills.
• Solid computer skills and the ability to learn new systems quickly.
• Flexibility to work some Saturdays when required.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Arrange appointments and support customers through the booking process.
• Listen actively, understand customer needs and provide accurate quotations.
• Record customer details accurately and code all calls in our systems.
• Continue building glazing product knowledge.
• Support after-hours planning, dispatching and glazier coordination (where required).

Skills

Customer service

Communication

Computer skills

Team player

Saturday availability

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Join a trusted Australian brand helping customers with their glass repair and replacement needs. Based in our Tullamarine Branch, you’ll be part of the O’Brien® Glass Glazing Solutions Team—supporting customers across phone, online and chat channels with care, confidence and professionalism.

About the Role

As an Inbound Sales Consultant, you’ll be the first point of contact for customers seeking help with residential glass repair and replacement. You’ll guide customers through enquiries covering windows, doors, shower screens, splashbacks, mirrors, pet doors and tinting, using the O’Brien® Sales DNA approach to understand their needs and secure appointments with our glaziers. This is a National Inbound Sales role, supporting customers across Australia. You’ll also assist with after‑hours planning, dispatching and glazier coordination (where applicable).

What You’ll Do

• Handle inbound and outbound customer calls with professionalism and empathy
• Arrange appointments and support customers through the booking process
• Listen actively, understand customer needs and provide accurate quotations
• Discuss questions, resolve concerns and escal…
• Record customer details accurately and code all calls in our systems
• Continue building your glazing product knowledge
• Support after‑hours planning, dispatching and glazier coordination (where required)

What We’re Looking For

• Strong work ethic, reliability and the ability to work independently and in a team
• Previous customer service experience (phone or face‑to‑face)
• Confident communicator with strong listening and rapport‑building skills
• Solid computer skills and the ability to learn new systems quickly
• Flexibility to work some Saturdays when required

Why Work With O’Brien® Glass?

• A respected Australian brand with over 100 years helping customers
• Part of Belron—offering global career pathways and long‑term opportunities
• Supportive team culture built on respect, care and collaboration
• Quarterly performance bonuses
• Multiple shift options available, working around hours of 8.00am - 7.00pm
• Fulltime and Some Saturdays as required
• Work from our Tullamarine Branch, supporting customers nationally

Interested? If you enjoy helping customers and thrive in a busy, supportive environment, we’d love to hear from you. Join our glazing team and play a key role in helping customers resolve their glass repair and replacement needs. -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.

In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.

O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.

At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.