Inbound CS Agent – Freight & Tracking (Brisbane CBD)

Tacticall Recruitment; City of Brisbane; Presencial; AUD 48 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly bonus

Brisbane CBD location

Resumo da oferta

TactiCall Recruitment Services is hiring for frontline Customer Service Agents in Brisbane City. This full-time role involves high-volume inbound calls for new bookings and freight queries, with a focus on quality and customer experience.

You will track and trace shipments, provide timely updates, and use problem solving to reach successful outcomes for customers. Training will be provided; shift times 6:00am–8:00pm, Monday to Friday, with occasional Saturdays.

Qualificações

• Previous customer service experience in a high-volume environment.
• Excellent telephone manner and clear communication.
• Strong problem solving abilities and proactive approach.

Responsabilidades

• Handle high-volume inbound calls for bookings and freight queries.
• Track and trace shipments and provide status updates to customers.
• Deliver exceptional service to ensure customer satisfaction and move queries forward.

Conhecimentos

Customer service

Telephone manners

Problem solving

Computer skills

Reliability & accountability

Descrição da oferta de emprego

TactiCall Recruitment Services is hiring for frontline Customer Service Agents in Brisbane City. This full-time role involves high-volume inbound calls for new bookings and freight queries, with a focus on quality and customer experience.

You will track and trace shipments, provide timely updates, and use problem solving to reach successful outcomes for customers. Training will be provided; shift times 6:00am–8:00pm, Monday to Friday, with occasional Saturdays.